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ASICS America Corporation

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Irvine, United States

asics.com
Corporate campusSporting goods store· Corporate campus· Corporate office· Sporting goods store

ASICS America Corporation Reviews | Rating 2.1 out of 5 stars (5 reviews)

ASICS America Corporation is located in Irvine, United States on 80 Technology Dr. ASICS America Corporation is rated 2.1 out of 5 in the category corporate campussporting goods store in United States. ASICS AMERICA CORPORATION is a company based out of 80 TECHNOLOGY, IRVINE, California, United States.

Address

80 Technology Dr

Phone

+1 9494538888

Company size

501-1000 employees

Headquarters

IRVINE, California

Open hours

...
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L P

Terrible experience. Unprofessional disregard for an order I made. Waiting for shipment as a Christmas gift for someone and nothing. Finally had to contact them myself. Good luck with the phone number. No one answers and the prompts take you nowhere. They should have contacted me first. Like I said, unprofessional.

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Brooke Severt

If i could give them zero stars i would!!! Worst customer service i have ever experienced. My order is lost by FedEx and they are just brushing me off and not reshipping my order!! you spend 130 on shoes you expect to get the shoes!!! They do not respond to emails and their customer service reps sound like children who are reading from a script. When i asked to speak to manager i was told they cannot transfer calls. WOW!! I am sick of the excuses and i want my order!! Now i am awaiting a phone call from a supervisor, which i doubt i will get. A complaint has been filed with the BBB and i will not stop till i reach the top of chain of command!!

T

Tim Beatty

Asics needs to learn customer service.I love asics shoes but refuse to purchase from a company and advertise their product when the customer is not appreciated.

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Mark Madara

I have sent 3 emails since August 22 to ASICS concerning a defective running shoe including the required Warranty Submission form. I still have not received any communication from ASICS. I am so disappointed that a company treats it's customers this way. There is no excuse for this lack of support for their products. I recently dealt with a smaller company on a warranty issue and was contacted immediately and had the problem resolved quickly. ASICS has the worse customer service that I have ever had to deal with. Although I love their running shoes, it may be time for a change to a different company.

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Heather Mund

BEWARE!! I ordered twice from Asics online, twice too many. Problems with items. Unable to return at store locations.No return slips included with order. Eventually got both orders to FedEx, each order in its own return package to avoid issues. FedEx confirmed returns made of both on the same day and time. Have called three times but first they couldnt verify both were received. Then told returns had to be credited at the warehouse. Now today,after having merchandise for ten days I was told need to allow up to 14 business days. I asked for supervisor and told no . Asked where company is HQ and not the call center. I was told Mississippi. HQ is less than 10 miles away from me but unable to reach by phone it directs to email. All I can say is buyer BEWARE!

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