Irvine, United States
2201 Dupont Dr
N/A
+1 8008547256
Wheelchair-accessible toilet
disorganized, no one to escalate the problem to. My case was requested 2 weeks after impressions. the case did not show, called and they assured me that it will be sent out. Called back a few days later and still the case did not ship. Horrible customer service,empty promises. Perhaps I'll use them sparingly, on smaller cases. Shame on the management. This seems to me a top down issue.
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Terrible Terrible Terrible Lab - I am a dentist practicing in Illinois. I have not had this many issues with a single lab. They should get an award for Most Unorganized Business. 1. They have straight out lost my cases. 2. They have sent incorrect cases back - meaning cases for patients not even in my office! 3. They have hung up on me while I am on hold. 4. They have forgotten to contact me regarding work (which I have written out on the lab prescription form). Will not be using them again. They have embarrassed my practice enough times.
Worst Lab EVER!!! They sent me back no abutment with the crown, second time this happened. When I called them, they did not know why that happened. Total incompetence. Esthetics are poor, too many adjustments, ill fitting crowns. Service has taken a steep drop as well as customer service. So happy that I have stopped using them!!
Costa Rica labor on medical devices aka Bruxzir Crown FALSE \Made In The USA\Misleading Dentists and public ... Not an American way unethical and rude like a dirty who
This lab has poor customer service. The case has been delayed by 3 months. It had to be returned repeatedly. We have been calling every time we receive the case for help and all we get is placed on hold for every question yet we never get an answer. It feels like the people working in the implant department have no knowledge of what they are saying or doing. Every time we ask to speak to a manager or supervisor no one wants to transfer us and never return our calls. They don't even know what 050 hex driver is. They stripped a prosthetic screw on the model. We returned it and received it stripped again. We can never only speak to one person, we always get transferred and everyone wants to just \help\ but instead they all say something different; Shelley, Olga, Christine, Brittany, Aubrey among others. We have spoken to so many people and even though they might mean well, they have not helped they only make things more confusing.
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