Irvine, United States
1350 Reynolds Ave
N/A
+1 8669258914
I am giving 1 star because I can't give ZERO and post a comment. I paid two days ago and I can't have an update on my order. Nobody is replying my email or answering the phone... seriously now I don't even know if this is a real company or if I lost the money .
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Avoid this "business". We did send money for parts over 3 months ago. We did not get our parts or any updates about the parts since. We can't get in contact with anybody in the "company". They do not pick up the phone, and they do not answer e-mails. We will file complain with Better Business Bureau and with the bank (Chase) that processed the payment. UPDATE Jan.2019: After posting the review, we were finally contacted by the company rep. In the e-mail they issue a statement "no deal". Now they are refusing to send parts or issue a refund. They just kept our money. Looking at the other comments, we are not the first... beware! UPDATE Jan.2019: 1) Hooper can't produce the tracking number (we asked for it). 2) How does the correspondence with Hooper works if "nobody speaks english (sic)"? That was a weird comment from Hooper. 3) When we call, nobody pick-up the phone and nobody response to our messages. If you thinking about placing order, call the number listed on the web site. 4) Who is this mysterious neighbor that received our shipment? We did not receive any documentation on the "shipping". Bonus e-mail from BBB: The Better Business Bureau serving the Pacific Southwest (BBB) has received your correspondence involving Hooper Electronics. Thank you for contacting BBB and allowing us the opportunity to assist you with resolving this matter. Your case number is: xxxxxx26; please make a note of this number for future reference.
UPDATE - He just called us with an expletive-laden rant which we have notified to the authorities on the basis that it was intimidating and threatening. ZERO STARS - This guy sold us parts which shipped directly from China. We were short shipped and the parts were not good quality. He has since refused to respond. BE WARNED EVERYBODY!
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