Irvine, United States
14280 Culver Dr suite b
N/A
+19497330478
I was given a gift certificate for this spa so I decided to check it out. I recommend parking at the 216 s Beverley drive structure since it's 2 hours free before 6. The spa is about a block away from the parking structure.
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This place is ripping people off. Choose a different gym because they will be out of business soon enough just like the rest pf there locations. Oh and don't be surpirsed when you have to dispute charges from them with your bank.
I am a long time member of this gym. It changed hands several times and each time the service is slowly going bad. Because it is the only women only gym in the area, I keep my membership. There used to be more classes and more variety of classes. The changing rooms need maintenance, equipments need to be renewed. The exercise room could get very slippery. The weights are chipping away. I hope management pays attention to these problems asap.
They change their rates without letting members know. When confronted they just say we cant do anything talk to your bank. Horrible experience. Their equipment is old and often out of order.
If I could give Total Women zero star, I would. I have Total Woman Irvine membership for about 5 years. They recently changed ownership, raised prices and started some new policies that really make this place unpleasant. They no longer give members the flexibility of using the monthly facial service a few days late or let someone use your monthly service when you can't go. They changed the computer system and my 17 unused personal trainer sessions disappeared. They said, " I am sorry, but there is no way to trace it." Are you kidding me? That was more than a thousand dollar! I tried to talk to their manager Rose. But she didn't reply after I called twice. I went to Total Woman Irvine today and tried to talk to Rose. I was told she was on the phone and I would have to wait an hour to talk to her. After being a loyal customer for 5 years, I just canceled my membership today due to extreme disappointment about their management. Total Woman has horrible customer service and does not care about their members!
Speaking to a representative there just now solidified the other reviews I read earlier. I was, by no means rude or unjust, quite the opposite really. By knowing the who's who in the health and fitness industry, I will firsthand see this facility to its demise...in terms of business that is. The lack of ethics and good measure here are mindblowing. My advice as a much respected fitness professional, choose another facility.
Tastes good and always clean. Reliably fast service!
Very disappointed in how they're handling sign up for classes. Total dishonesty . I've talked to manager on this and no action has been taken.
Deli
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