Wesam Altamimi
Very poor work , I’m a dentist my self and it was very unpleasant experience dealing with Naoki ,, I did anterior teeth 6-11 ( my own case ) and the result was very disappointing. First , the communication is terrible , I drive from San Diego to his lab in Orange County twice ,, and whatever we discuss he totally forgets it , the wax up needed to be done 3 times , and after we agreed on the try in , he said it will take 3 weeks for the crowns to be finished ,, I waited 90 days and when I contacted them asking about my case , I found out they totally forgot it , and wanted me to wait another 30 days , total of 3.5 months for 6 crowns, and of course all the time I’m wearing temporary splinted crowns and the gum underwent sever irritation and recession that require me to seek periodontal Treatmrnt,, and finally when I received the crowns, they looked so fake , no natural look at all even though he charges 9 times more any other local lab ,, I expressed my disappointment and send them pics of the final product and requested the crowns to be redone ,, they totally neglected my concerns and they kept sending me the invoice , 6 K for 6 crowns,, I finally told Loui his manager I need the work to be redone before I pay that ,I’m the dentist and the patient and I’m totally unsatisfied with the outcome ,, they literally emailed me that Naoki refuse to discuss the case unless I paid in full even though I’m wearing the crowns temporarily giving my gum chance to heal as directed by my periodontist,, it should be noted that I paid 1200 for just wax try in ,, they insisted to pay them the full fees before even taking to me ,, i’ve been a dentist for 16 years and I never experienced such horrible situation with the lab . This is the worse experience I had with any dental lab
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