Ivanhoe, Australia
250 Waterdale Rd
N/A
+61 388463900
Wheelchair-accessible entrance
Christine the manager is why we won’t be booking here again. Have never come across a more rude, demeaning and unsympathetic aged care manager before in my life, and as a health care professional myself of 10 years I have come across a lot ! She completely lacked any empathy and had the audacity to rudely attack a family member of mine upon leaving the facility as a result of staying an extended period of time when strict visiting times had been implemented due to covid19. We had been given verbal permission on compassionate grounds directly by the clinical care coordinator to stay longer and were made to feel like children being told off by the principal. Further more, at the pre admission visit, we expressed our concerns with potential falls and strategies to implement to reduce this such as crash mats, falls alarm, to which Christine replied back with “maybe this isn’t the right place for him”. Naturally taken back by this comment, it appeared they weren’t interested in taking on high care need respite residents in my opinion, way to advocate and sell your services. Christine is a bully and bullied my family whilst visiting our grandfather in respite. She brings down the whole spirit of what aged care is about with her horrible character and cold nature.
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Our very elderly mother has been in blue Cross Ivanhoe for over a year. We cannot fault the care she has been given. Without exception the staff are patient, kind, cheerful and friendly to her. They are very professional in their communications with us and of course the facility itself is beautiful. Thanks Blue Cross
Not just a magnificent building but an amazing home! The staff are so happy and energetic! Management team are amazing and it shows all the way through their team Highly recommended!
My mum has been here for three months now and so far she and the family are happy with the care. The staff are friendly and attentive, they have an excellent activities program and the rooms and common areas are light and spacious. I would recommend this facility
I went to visit my mother and the place was something you would see on a current affair, ( in fact I've put in a letter) it was dilapidated and the carers paid no attention to my mother who really needed the toilet. When I asked the carers to take her they told me they had more important things to do. My mother said the carers are always awful to the residents and it's gotten to the point I am being forced to find alternative care for her.
Very modern. Lots of sunny spots. Staff are very helpful.
Awesome place ever especially management They are very professional and Welcoming..Place looks more like a hotel then an aged care
Terrible...the reviews for this place speak for themselves. I would not put my loved ones here.You can find much better places elsewhere.
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