Ivanhoe, Australia
130 Upper Heidelberg Rd
N/A
+61394971990
Haughton Stotts have been consistently late in carrying out their repairs, in the timeframes required. They have even, on one occasion at least, failed to carry out an inspection on an agreed time and date, andnever following up (so not carrying out the actual inspection). At the moment I am day 15 waiting for them to organise the repair of the dishwasher and an another couple of non-urgent items. They were not able to get on the phone and ask someone to come and attend to the issue... in two weeks! The image attached to the review is the of our fence AFTER it was fixed. In January I emailed them noting that it was in need of fixing, and in March I chased them up again as it was about the collapse (given the strong winds), which it did. I notified them about a week ago about the state of the fence, sending the photo, hoping that this time round they will fix in a timely manner.
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Terrible customer service! Their lack of responses to help their clients and help people who are renting. We were left without communication or updates for 6 months. We would try go to the store and no one was ever around. Tried follow up on paperwork as a housemate was moving out and no responses, then followed up again and again and 3 months after that person had moved on (keep in mind we were still going month to month because they never settled on a proper contract) they finally respond asking us what we want which was clear in the emails we tried to send them what we were after. We found we get better communication going directly to our landlord. They really are not keeping up with how current rental/leasing/buying works. Absolutely the poorest of customer service. Very rude and slack.
absolutely disgusting service. didn't get back to us for weeks and just left us in the lurch about the property we applied for that we needed, then I had to send a follow up email, and they told us we were unsuccessful!! we're in dire need of a place. we sent in all the required documents and everything. there was nothing wrong with our application at all. how rude and unprofessional, they obviously don't give a hoot about anybody.
Houghton Stotts provide the Owners Corp service for us. From 19 August to 30 September 2019 I sent about 10 emails and text messages requesting they send a copy of a quote that’s in our file. I also spoke to staff by phone on 2 occasions and even visited the Ivanhoe office, where staff refused to make a copy of the document for me. I simply need the document for my property file - nothing more. So why do I give them one star? Because there is no option on here for less.
Unfamiliar with laws and rules, taking non-sense.
The rental reps at Haughton Scotts Ivanhoe provide an excellent service to renters. In particular, Klaire Porter has been completely contactable, fast to respond and proactive in assisting us with maintenance and security at home. I'm very pleased with her professionalism and am relieved to have finally found a property manager is personable and empathetic!
Klaire was great! She made my rental application and lease process an enjoyable experience.
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