Jackson, United States
265 W Pearl Ave
N/A
+13077339043
We visited the store on 07/05/2013, I went in with my four year old daughter. We looked for a while with no assistance, and finally asked a gal to show me anything WY, or Tetons. She had no idea, I assume she was new. She kept asking Jason, and then coming back to me. While she was showing me something, my daughter dropped a heart rattle she was holding. It split into two pieces. Jason went 'ughhh' and I quickly said, 'no worries I will pay for it!'- my daughter cried, and I held her the rest of the time. While the young gal showed me the last item, Jason swept up everything inside the rattle and threw it away! (and then verbally gave the gal the code to ensure I paid for the rattle). I asked could I please have the insides, since it was easy to fix, and without looking up he said 'impossible, they're in the trash'. So I was paying full price, without the item! Also, the new gal was so clueless that when I added a last minute bracelet when walking out the door, she asked if she had to cancel everything to ring it up for me, Jason seemed annoyed, and said, No-just ring it up. The staff was rude, and incompetent in my opinion and certainly not welcoming to tourists. 'Jason' seemed put out by the whole idea of us even being in the store. I'll assume the owners do not know his general state of unhappiness while running their store.
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