Napa, United States
1900 Yajome St
N/A
+1 7072528338
In-store shopping
If I could rate Javco 0 stars I would. Based on my experience with them they clearly lack positive customer service skills. I previously had an appointment with David who came to my home and took measurements and said he would be get back to me later that week with a complete quote. Over a month passed and still no word from Javco. I called them and spoke with a young lady that told me David would be giving me a call later on that day. No return call. Today I called and spoke with Kelly. I explained the situation and their lackadaisical approach with customer service. Kelly took immediate personal offense to the conservation. I explained to her my experience with the company has been one way with no follow up information from Javco. At that point she raised her voice, told me there was no info on my appointment with David and he would call me later. I was able to get her name before she hung up before I could continue the conversation and calm her down. It would be nice if an owner could respond to this post, but if their staff is as rude as Kelly was then I should not expect a response.
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Needed some glass for a wall clock and they did it the same day...wonderful staff and service!
Was Extremely happy with my experience with Javco, from the estimate, the ordering process to the installation. VERY Professional. I would highly recommend them. The door that was installed is Beautiful and High quality. Thanks Javco!
We have been replacing windows in our 35 year old home in increments for the past 4 years. Last year (2013) 2 of our windows were not measured correctly causing an 10 week delay before the replacements ordered were installed and the project completed. This year we placed our order for additional windows to be replaced in early July. The trim on 3 of the windows needed to be painted brown because of their placement. This caused a 12 week delay. The first group of windows were brought September 4, 2014. We learned then the 3 windows that needed to be painted were not on the installation truck because they hadn't been painted. In addition 2\ trim to finish another window was not available and window caulk had run out so some of the exterior windows were left uncaulked. Javco came back on Oct 20 to install the 3 painted windows with one personel when 2 were needed. The 2 \ trim for one window looks like it has been in a garbage can somewhere as it has water stains on it plus it is an entirely different finish on it compared to all the previous trim Javco has used in the house. And caulking couldn't be completed again because it had rained. Repeated telephone calls trying to have the windows placed on Javco's scheduling was not sucessful because Tina and Jason were both out of the office for a week leaving no one in charge. As of today the earliest our replacement can be completed is November 7. When we placed our window order in July we were demanded to pay 50% of the costs. This is against the Contractors State Licensing Board which states only 10% or 1000.00 which ever is less can be asked of the consumer.
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