Johnson City, United States
1000 W Market St
N/A
+1 4233289301
What a joke... They made a family members reservation to pick up a car on New Year's Day at a certain time and verified it. We drove about forty minutes to this establishment in Weaverville NC and literally no one was there. After they said that someone would be at that location. We called and called and finally when we got ahold of someone who was not very friendly over the phone. We had to travel to another location which was at a airport to pick up a vehicle that should had been at the first location. Meanwhile we wasted about half a tank of gas just trying to get our family member a car to drive. Seriously bad customer service.
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Nice, CLEAN car, in good shape for a rental, with a full tank of gas, waiting for me at the body shop. It did end up having a low tire due to a failed previous tire plug, but I was able to get that fixed quickly and easily (and free of charge). Easy to contact, easy to deal with. I'd be happy to get another vehicle here when I need one.
Expedient service pmus my rented vehicle was extremely nice!
I was thoroughly pleased and thankful with the service I received, both in Ohio, where I rented the car, and here at the Johnson City office. And when I need another rental? I know exactly where to go.....again! Thank you for your kind and very courteous, respectful treatment of a little old lady!!!
Due to an accident, used Hertz rental while vehicle was in for repairs. Vehicle was delivered to body shop for pick up when dropped off our vehicle. Same when we picked up our vehicle, Herz picked up their vehicle from the body shop. The rental was comparable to ours. The experience was totally great. Thanks Hertz
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