Junction City, United States
441 W 1st Ave
N/A
+1 5412343233
MechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Oil change
Recently had my Chevy equinox in getting some warranty work done. In the beginning the told me it would take one day. So I dropped it off on a Wednesday. After I left from dropping it off they called me and said they may need it two days and at the latest Friday morning. I said that was fine but I have to have it by the weekend. Friday afternoon came and I hadn’t heard anything and so I called. Larry (the person I had been dealing with) answered and said that it wasn’t gonna be done till Saturday. I had to have the car by Saturday at noon. I made this very clear to him. Never heard anything till 2:45 on Saturday afternoon when they said it was done. By that time it was way to late and I was busy and had made other arrangements because I did not have a car. So I picked up my car on Monday. Larry was not in but the person I talked to at the counter said if it was warranty work there should have been a rental car offered to me. That was never offered to me. Very disappointed in there customer service. What happened was not acceptable in my opinion.
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Rubin is a great addition to Guaranty but we didn't get washed this time
These guys are great! Always great service at good prices :)
Just had an oil change but it was quick and washed the car and vacuumed the interior. Was not expected. Great service
ASK EVERY QUESTION POSSIBLE BEFORE BUYING WARRANTY. I bought my vehicle about 6-7 months ago and have had a few issues with it. Whenever I ask questions about my warranty I get the run around “let me transfer you to this person” “uhh let me look into that for you” “well I don’t deal with that so let me get you to the right person”. I am currently on a week to a week and a half wait on a phone call about my warranty and what i thought it covered. Just the communication is a joke. Just recommening either going to a different dealer or seeking different warranty options.
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