Junction City, United States
547 W 1st Ave
N/A
+15419984285
Joshua Christian was our service advisor for warranty work on our van. He did a fantastic job of giving us weekly updates on the progress of the work being performed and the status of what parts were ordered and when they were expected to arrive. Joshua took my list of issues and inputted them into the service system and each issue was address by our technician Ramone. We feel we had a very nice interaction with the service department at Guaranty RV.
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Thank you again Guaranty RVService Center, we’ve stayed with you this past week at the RV Park while having service work performed on our Motorhome. Kudo’s to your Service Team especially John Raffin, Ryan Armstrong and your Tech Chris. While it was a long week, we thank each of for your care, concern and the quality service work performed. Y’all Rock!!!
The morning we were headed out on a 4 day road trip, our propane leak alarm in our coach started going off. I called Newmar customer service and they connected with me Sherry at Guaranty RV. Sherry was friendly, and eager to help us. Their location was in the direction we were headed, and they were able to get us in that afternoon. While they worked on the coach, Sherry gave us a ride down the street to their RV store where we could grab lunch. Devin and Phil quickly diagnosed the issue and did the repair. I think we were there about an hour. Great customer service!
I traded my class C for a class A and they installed an upgraded water heater in the A. I was super satisfied with how fast they completed the work and I thought the price was reasonable. I shopped other areas on the pricing and found Guaranty was more than fair. Most of my dealing to date has been with Gary Ries on the service side of my dealings. He has super customer relations ability. He called me several times to keep me updated on issues relating to my purchase in his area. Thanks Gary, keep up the good work, Jane & Bob
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