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Meritrust Credit Union - Junction City [ATM Only]

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Junction City, United States

meritrustcu.org
Credit union· ATM

Meritrust Credit Union - Junction City [ATM Only] Reviews | Rating 3.3 out of 5 stars (5 reviews)

Meritrust Credit Union - Junction City [ATM Only] is located in Junction City, United States on 343 E Chestnut St. Meritrust Credit Union - Junction City [ATM Only] is rated 3.3 out of 5 in the category credit union in United States.

Address

343 E Chestnut St

Phone

+1 7855795700

Service options

Drive-through

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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M

Margaret Dixon

I visited here due to Meritrust Credit Union letting Acacia Lodge #91- PHA use their parking lot to sell slabs of ribs. The ribs were delicious too.

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Alli Edgin

The automated system that customers (or anyone with an inquiry) is incredibly inefficient. I don't have time to sit on hold for over 30 minutes. I also don't have time for it to take more than an hour to get a call back from your \helpful callback que\. Hire enough staff to answer your phones.

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Melisha Cisler

So far so good! Even the online customer service was amazing. I was having issues with an account and she gave me her direct extension, so that in the future I could contact her directly. I was really impressed by the end of the day.

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Greg Thayer

Terrible. This review is not only about this location but all. I have called multiple times trying to do business with them. Not only was setting up online account access horrible, so was paying off my loan and closing my account. The customer service representatives are powerless to act and are therefore very reactive. Last time I spoke with them I was the one coming up with solutions to my problems. I was sent to a \manager\ to help me and they couldn't even come up with ways to help. When it comes to banking they are in the stone age. If you are affiliated with the military stick to USAA.

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Kathryne Rickard

Worst customer service! Tellers were rude and disrespectful. I will never be returning to this location. The teller refused to take my debit card after verifying my photo ID because I did not sign it. This is something I choose not to do because I have had my identity stolen and credit ruined. So i call the manager, and speak with some woman, who informs me that it is visa's rules and regulations not theirs. After i hung up with her I called Visa. The woman I spoke with at Visa advised me that this in fact not the case. That as long as I provide photo ID there is NO reason to not accept my card. I then continued to file a complaint with visa. So apparently their management is spewing out false information with no remorse for the customers. They already make it incredibly difficult to take a payment without being charged a 15 convenience fee. Im very insulted and displeased with this financial institution. I suggest they train their employees better.

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