North American Van Lines

Brooke

I’m so disappointed with North American Van Lines. I can’t believe they are in business today. Don’t use them. They are horrible. We contracted with them and they loaded on the date specified. My phone with a credit card went missing and was located in the cab of the semi. They were supposed to deliver the furniture on the 17th of June. Their contract gave them a ten day spread. When the 26th rolls by and after several calls to them with promises they would get back to me and I would have to initiate the call, I was told it would be July 2. Then when that didn’t happen I was told July 6 and now after contacting them I’m told no earlier than the 15th. I don’t believe it’ll happen on that date either as they can’t guarantee it. The belongings are of two people in their 80’s. When discussing compensation for this horrendous delay I was told to buy an air mattress for them and they would compensate 50% of it. Really??? You’ve got to be kidding me. Their contract is full of outlandish charges if you don’t full fill their terms but nothing is stated if they don’t fulfill theirs. My parents will have been without their belongings for a month IF they deliver as stated now. Unfortunately I don’t trust them nor believe them. Most likely legal action will need to be taken just to get their stuff This is not right and no company shout e allowed to prey on their customers like this. We have made numerous phone calls to this customer service number. Tracy and Donna know me well. This isn’t a new complaint but an issue that has been going on for a month now.

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