Kailua, United States
43 Oneawa St
$$$
+1 8082633368
N/A
No-contact deliveryDeliveryIn-store shoppingTakeawayDine-in
Wheelchair-accessible car park
Visited FROST Kailua yesterday (Sat) - 04/10/21 around 4:00pm. First time there. Wife and I visited based on reviews. BE WARNED!!!! The shave ice is good; plenty of flavors. It's "make-your-own". And, the price was only about 5.00 each. At least that's what I thought it was based on posted pricing. However, after taking 2 orders to the counter, the friendly staff politely and nonchalantly asked if I'd care for any toppings. (And they have plenty of toppings to choose from; great selection). So, I nonchalantly said, "Yes", gesturing to their coconut shavings. She then took a teaspoon full and sprinkled it over my shaved ice (see photos). Then, she proceeded to charge me a total of 20.71!! I said, "Excuse me?" She said that while my wife's cost roughly 5.00, mine cost over 15.00 because mine had a "topping"! I responded with, "So, I'm being charged 10.00 for a teaspoonful of coconut shavings?" She replied, "Yes" without even a look of embarrassment; as though this is normal and honest business practice. Or, maybe my question didn't register with her. I asked if she was serious. She again said, "Yes". I responded with "That is not a good business model." So, BEWARE. Get the shaved ice. STAY AWAY FROM THE TOPPINGS. Not an upfront business model/practice. Probably explains why the place was empty when we visited. Better choice was visiting Matsumoto's on the North Shore. You'll get almost TWICE the size for only 10.00...for TWO orders (5.00 apiece). We only visited FROST Kailua because at that time of day, we didn't want to drive the 38 miles to the North Short for Matsumoto's. We learned our lesson. Learn from our very expensive learning experience and mistake. I should also note that this is the very first time I have ever left a review in my life. However, I believe it was worth it. Take a look at the photos and you be the judge. Do you see 10.00 worth of coconut shavings? If you do, then maybe FROST Kailua IS your go-to place.
like
Lack of unique flavors. Very basic stuff, and half the flavors was sorbet. Toppings was great and plentiful, but I came here for froyo
The Froyo is SOOOO good! Haven't tried the shave ice but my roommate said it's not good since you serve yourself.
My girls enjoyed this place. Lots of options and the flavors were good.
Your traditional froyo shop, sample flavors, fill your own cup, add your own toppings, weigh and pay. At time of posting it was 65/oz. Lots of great flavors, and probably the largest topping bars I have ever seen! Parking lot is a little small, so parking could be tricky. The interior space is a decent size and has a TV and open space for kids to play in as well. Staff was helpful and friendly! If your looking for you quick froyo fix, check em out.
Amazing place, flavors, service and So many choices!!
Really expensive but it's good
Not into making my own shave ice.
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