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The UPS Store

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Kailua, United States

locations.theupsstore.com
Shipping and mailing service· Business center· Mailbox rental service· Office supply store· Print shop· Freight forwarding service· Notary public· Packaging supply store· Shredding service

The UPS Store Reviews | Rating 2.9 out of 5 stars (8 reviews)

The UPS Store is located in Kailua, United States on 111 Hekili St Ste A. The UPS Store is rated 2.9 out of 5 in the category shipping and mailing service in United States.

Address

111 Hekili St Ste A

Phone

+1 8082663300

Service options

No delivery

Accessibility

Wheelchair-accessible entrance

Open hours

...
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Tom Tango

Had a horrible experience there today. Some of the staff I interacted with in the past there is outstanding but the manager should not be interacting with customers. I came in for a simple shipment involving batteries. Not sure why she got involved and insisted to make all steps involved cringy, uncomfortable and cold blooded. In the end they accepted and shipped the shipment. Yes there was no problem in the first place and was aware I needed to pay for the battery surcharge! She brought back memories of all the nightmarish bosses you can imagine. I really feel sorry for the staff that have to report to her. I definitely won’t return to this store!

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Dylan Evans

Friendly service but a little slow to get your mail from delivery date to when it's actually put in your PO box

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Trenton Davis

Always so fast and helpful for returns! While I prefer FedEx and USPS for shipping costs, this location has always been speedy, kind, and taking COVID safety seriously.

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Josh Leong

The guy who provided service to me was great, super on top of things, helpful, provided tips, great for amazon returns. Will continue to use this place now that i've done a few returns here.

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Kiwi Amiri

They are expensive but they help.

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Jody Haynes

In and out in minutes. Darius was super helpful. I'm not well versed in shipping things, but he made it easy with excellent recommendations to accomplish what I needed.

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Avalon

It is time that this store hires someone to train the staff what good customer service is. Neither can the staff respond kindly to a friendly hello nor are they interested in helping you. Every question you ask seems to be a burden to the staff. I hope that the owner knows he's losing business with the way their staff is responding to customers. Today was the last time I do business at this place.

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Maureen Rankin

Do not go here if you are military. I had two forms of ID (including military ID that had my husbands name AND my name on it) and they wouldn’t let me pick it up because my husbands name is on the package. Completely unhelpful. UPS needs to reconsider their policy on this issue to accommodate for the fact that military personnel and spouses may not have the state ID of the state they are living in.

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