Kailua, United States
660 Kailua Rd
N/A
+18082632273
We were able to get a quick tele visit for the same day, however we then waited for almost an hour online waiting to connect. The nurse practitioner he sent a prescription. He said if we had questions on the prescription to call back. We called and left 4 messages but nobody got ever back to us. Very frustrating experience. He didn't ask enough questions and it felt overall not very professional or knowledgeable. Three days after, still sick we needed to look for a real more reputable heath care facility. Never come back here!
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Dr. Chris Dubuque was incredibly helpful and has good bedside manner. I have health issues that many doctors don't understand or take seriously and he immediately understood and believed me. He didn't order any unnecessary tests and made my trip to urgent care worthwhile. Lillian at the front desk was also very friendly, helpful, and sympathetic.
Thankfully I was only here for a non emergency. I had an appointment, they don’t respond to texts for 15 minutes (text on arrival), they don’t answer the phone at all, and they didn’t see me for 40 minutes. Everything takes three or four times longer than it would anywhere else. When you ask what is going on they give excuse after excuse. No one actually seems to be doing anything.
Do not trust this facility with your money. They will charge your card without asking. I am a healthcare professional and recently came in for a simple 2 step TB test. I called before my appointment to ask the price of the test. I was told 40 for each step. When I get to the office I paid. They added on a 20 fee which they did not tell me about. Then asked for my insurance card and tried to bill my insurance as well. After I had already paid for the service they wanted to bill insurance too. Today 2 weeks later I have a 100 charge on my bank statement from them. They charged me without telling me for a service I had already paid for. After calling billing she told me that it was her protocol to charge self pay and bill insurance. She agreed with me that it was unfair to charge me but did not apologize or offer to reverse the charge.
Showed up to this urgent care center to get, you know, URGENT CARE, and they had closed at 2pm despite Google saying they were open until 7pm. Turns out they're open until 7pm for teledoc appointments, but that isn't specified. When most people look up urgent cares near them they don't go to the website, they to Google. These needs to be addressed. Regardless, I've never heard of an URGENT care clinic closing in the middle of the day.
Very nice staff that helped me quickly. I was only there for 45 minutes total even with filling out all of my information as a new patient. The doctor was extremely nice and listened to all my symptoms. Glad I chose them for my quick visit!
If I could give no stars I would. Went in for a TB test for work. Didn't wait long paid a 20 co-pay and told to return to have it read. Came back to get it read, told to wait for the card and it would be a 20 co-pay. I told the woman at the desk I had already paid for the test. I was told it was considered a visit and had to pay another 20. When I asked why I had to pay again, now paying twice for the same thing. I was told the person from the other day should have told me that. Oh, but they would talk to her. Really thanks a bunch. Cause that doesn't do a damn bit of good for me. So if I go in to make an appointment am I gonna be charged 20 for an office visit? 20 for someone to touch my arm. Which should have been included with the first visit. Never again, this place is ridiculous.
Visited during vacation. Adequate medical care, but not stellar. However, the worst part was dealing with the billing after arriving back home. It turns out that even though we properly paid our co-pay in the office, the payment somehow didn't get entered into their system correctly. The result is that over a month later they sent me a bill. I had to call their billing office (not in Hawaii), wait on hold for a while and then explain their mistake. Good thing I kept the receipt for more than a month. Total headache (no pun intended). This billing mistake happened *twice* resulting in two separate times we had to call in. In fact, I am writing this review while on hold with the billing department for the second time. Plenty of time to do so because the wait is so long. I guess they now need something from the supervisor and so we wait. Can't recommend this place. Look elsewhere.
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