Kalamazoo, United States
320 E Michigan Ave
N/A
+18772324530
Just had a bike fit done at Alfred E Bike. The staff are just tremendous. I was suffering numbness in the feet while riding. New shoes, cleat adjustment and a front stem and I am rolling without numbness and riding way more efficiently. Thanks everyone for your great work.
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Great experience from AEB! Purchased a bike and wasn't happy with it. The staff helped me get the bike I wanted and took the extra time ensuring I was happy. Great staff great products. Thanks again!
I had no troubles whatsoever with my shopping experience, order or shipment. I received my product in a very timely manner in spite of international shipping and the X-mass rush. I recommend Alfred E Bike and and I hope I am never given reason to be sorry.
My wife and i are keen road cyclists in the UK. While visiting friends at Gull Lake Michigan we were keen to rent some road bikes. Doug and the team were so friendly and helpful, Doug did us a great deal on 2 week rental of two lovely bikes...my wife's was a brand new Giant avail! We were delighted with the quality of service, the bikes and the price! Andrew and Fiona Parry Yarm N Yorkshire England
I purchased a new crankset from them online and the fit and finish didn't quite match my high expectations. I was being quite inconvenient, but their customer service was polite, prompt and very helpful. I ended up choosing to return the item, which they happily obliged to - they even provided me a shipping label which is always much appreciated. Not many places even do this for their customers. Out of the many online bike retailers out there, my experience purchasing online at AEBike was definitely positive. I would recommend them.
Price was good. I have a problem with there shipping department. I ordered my parts on a Monday morning and they didn't ship them until Wednesday I would have like the parts faster seeing how they are only one state away. I will probably not purchase anything from them again.
This is for purchases online. I ordered an expensive rim and unfortunately it arrived scuffed, however, Alfred E. Bike was able to provide a quick and adequate resolution. Customer service is good and responsive.
I am very disappointed with this store. My husband and I bought 2 bikes here about a year ago, and bought our son a bike about 6 months ago. Their service has been horrible, and rude now that we go in there to get supplies and not just buy a bicycles they don't care and try to rush us out of the store. The lady that helped us with tires for my sons bike this past week rushed us out of the store and didn't even offer to help put them on, or advise us we'd need a pump adapter for them. We came back for help and once again she and another young man were rude, and laughed in our faces. Very horrible customer service, I will never, ever go back.
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