Kalamazoo, United States
1521 Gull Rd
N/A
+1 2692267000
I was sent here from Westside Urgent Care. They saw me quickly and I was treated kindly (I was there alone and a bit scared, but both Charles RN and Jen PCT were so comforting and helpful; Kate? the CT tech was kind and taught me about the scan, and the transport person made me feel at ease). I was given the test I needed and the results; I waited probably 3 hours overall and I would definitely come back here if I ever needed ER care.
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Took my sister here today because she was in immense pain- horrible abdominal pain, back pain- she can barely walk. Her doctor called ahead and ordered a CT scan. Due to covid, she had to go in alone. They told her they’d do bloodwork while she waited on a room. That was 15 minutes into her visit. THREE hours later, they finally did bloodwork. After 4.5 hours, still no CT scan. I called and Inquired why my sister was still there with no tests after this long of time, and the person who answered the phone gave me a bunch of excuses, saying she can’t speak for nurses and doctors and spoke over me the entire time. I asked for a call back and got none. Apparently, me calling and complaining upset the doctor so much that she went into my sisters room after almost 5 hours, declared her shift was ending and told my sister that there was probably nothing wrong with her, but that she wasn’t a radiologist. Finally, the radiologist came in and told my sister what was wrong. But because the doctor had left, my sister got no meds- not even anything for the pain. Absolutely horrible service, and no one seems to care about patients or doing their job. Would never return to this ER.
Tried to send me out the door without giving me any test results and without seeing a doctor. Was met with hostility when I asked to talk to the doctor I kept being told would come and speak with me. The nurse then stayed in the room for my conversation with the doctor, and then gave me a harsh lecture about what I told the doctor as I was checking out. I was trying to be taken seriously and get better, but clearly my doctor and nurse thought otherwise. Giving two stars only because the check in staff were great.
Beyond amazing care. I just had my son 8 months ago and the ear infection I was treated for was an amazing experience. Not the pain of course but the nurses and doctor were amazing. Also Bekah from registration was above and beyond helpful when she didn’t have to. I was bawling my eyes out when she came in so much I could barely speak to her. Idk if it was because she couldn’t do her job with me crying that bad or she really felt action needed to be taken but either way she grabbed a nurse and told them I was in serious pain. Beyond amazing care. Coming from horrible experiences from Oaklawn in Marshall, I expected the worst and got the best. Thank you so much for the amazing care while being treated in the best timely matter! I will most definitely be back if I ever need immediate care!
Very good service when I went in to the emergency room last night
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