El Paso, United States
9434 Viscount Blvd #220
N/A
+1 9155912915
My retirement dream home truly is a Dream! Kalesa provided the basic structure and design. And we were able to customize around that. And the result is breathtaking! We love our home. It is so beautiful and cozy.
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Nice "looking" homes. Bought mine and had roof issues. Tried getting it resolved, had repairman scheduled to show several times and they never showed up or called. Customer service is lacking also. Still waiting on repairs......... 23 July .....still waiting..... 29 July...time to hire an attorney. My advice, steer clear of this company!!! 1 sep ..... Work still not complete, even after submitting complaint to Better Business Bureau! 6 Nov 18...Had trouble with a heater motor and they fixed it promptly. Some improvement.
Melissa had a handle on everything. She kept us informed at each step and answered any concerns promptly. Our house is beautiful! Kalesa is a great builder. Definitely have them build your next house!
Kalesa builds in the very best neighborhoods. I love our lot, love our home. And they stand by their work. Throughout the entire home buying and building process, they handled any concerns the same day. Definitely one of the best home builders in El Paso!
Kalesa Homes built our home so uniquely. I love their unique style and the model we chose. We really enjoy enjoy entertaining our guests and family in our new home!
We bought this beautiful house from Kalesa for our daughter. She loves it! Perfect first home and very well built, good materials and sturdy.
DO NOT BUY FROM THEM! We had numerous hidden issues with their construction. We purchased the home over a year ago and throughout the year had numerous problems with it and their customer service is the worst. We had ceiling leaks, walls weren't straight, garage door was getting stuck, a.c. unit water leak in the wall causing wet walls, carpet, and floor, 220 dryer plug was wired incorrectly, burned 2 best buy dryers, kitchen bar wasn't built level or straight and many other problems. Nobody ever answers their office phone. They take forever to get back to you. Throughout the year, they went through numerous secretary and floorman. Getting a hold of the owner, who is always in Juarez, didn't help because he would just run around and never do anything. They would fix one thing every month. It took for ever to keep pressuring them and get them to fix things under warranty. Also, obviously after we had been living in the house, we found a BBB complaint about the company in reference to our house from the 1st buyer that never signed the contract because they would not finish the house and other reasons. Obviously we bought it finished without knowing any of these things. Even if we had an inspector review it prior to purchasing, he was only covering certain things that are an inspectors prioritise. Now a year and months later, without warranty, the master bedroom shower door hinge is broken and about to fall down and it turns out they have no information on who built the shower or where to purchase the custom parts. I already searched in numerous places in the city and nothing is compatible. Obviously for them, it doesn't matter because the house is out of warranty and not their responsibility anymore. I am not the only customer that had problems with them. Many neighbors that purchases their homes had problems too.
Kalesa's home designs are so unique and elegant. That's why I chose them. And we just love our home! Features you just won't find anywhere else!
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