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Stitches

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Kamloops, Canada

urban-planet.com
Clothing store· Men's clothing store· Women's clothing store· Fashion accessories store· Shoe store

Stitches Reviews | Rating 3.3 out of 5 stars (8 reviews)

Stitches is located in Kamloops, Canada on 1320 W, Trans-Canada Hwy Unit #270. Stitches is rated 3.3 out of 5 in the category clothing store in Canada.

Address

1320 W, Trans-Canada Hwy Unit #270

Phone

+1 2503144286

Service options

In-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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Arabi Mahmud

I used to love to go to this store. I always shop a lot from here. The employees they used to have were nice but I don’t know why they hired a Karen there who is very rude every single time. Even for no reason, she will behave rudely! Extremely horrible customer service. They just want you to go away. Ruined my day!

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Dilukshi Anthony

Horrible Customer Service - STITCHES Kamloops I had a very disturbing experience and I wrote to their customer service about it on February 22 and I was informed that my email was forwarded to their District Manager but I haven't received any reply as yet.

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Savanna Hilray

The store manager was very helpful in helping my girlfriend and I find everything we were looking for and giving her honest opinion to help us select the best clothing for our weekend away, moreover she was very friendly and helped with entertaining our kids while we shopped. I would say the mall definitely needs more employees like this young lady. Thank you once again, will definitely come back to shop here more often

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Yuvi Naicker

If I could give this store and the customer service provided lower than 1-Star, I would. Firstly, I would just like to say that if the receipt or Stitches website does not indicate that an item cannot be exchanged more than once, then it should not be an issue. The so-called "manager" of the store claims that she trained her staff well enough to tell customers about this policy, yet it seems like her training is ineffective. Not only was this manager unhelpful, but she was also rude. The manner in which she dealt with the situation was also nothing short of discourteous. It's not like I expected a refund, I just wanted to exchange an item of clothing for another; there was nothing that should have denied me this exchange. It was not final sale, it had a receipt provided, it was not an "on-special" item and neither was it a "70-80% off" item. I am truly disgusted and appalled at this level of customer service. Either train your managers better or find people better-suited to the job.

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Leona Hodgson

Absolutely applaud by the staff and management in this store. Will never shop here again. While my daughter and friend were in rooms trying on clothing, an employee unlocked and open the doors upon request of another shopper claiming to have left stuff in the change room. Giving her the opportunity to grab the shorts off the floor taking the money out of my daughters friend shorts pocket. Resulting in the theft of 135 . Had she actually left stuff in change room they could have waited for the girls to come out. At the very least knock on the door. To open a door while anyone is trying on clothing is a extreme violation of privacy. Taking this issue as high up the chain as I can.

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Dyami Rickson

Good sales and all but not the best customer service. I was trying to not give a review, but had to make an account to do so this time. Every time I travel to visit the store I come out of the store with bad experience only been served well a couple times by the mid tanned very tall nice hair employee as she makes an effort to help bring down items and be nice. Rest it seems others are just hired to ruin everyones day or mingle with each other. I prefer going to Bluenotes now or having a bit longer drive and travelling to UB in kelowna

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Jenalee Zubrod

The worst customer service ever, every time I have been here. This store looks like it's going out of business all the time. It's super messy and unorganized. Not to mention the staff telling you no refunds or returns AFTER they hand you a receipt. I felt duped after I finished purchasing school clothes for my daughter, not knowing until after my transaction that if she didnt like them or they didnt, fit too bad I was screwed and stuck with them. What a horrible policy and way to treat customers. I refuse to shop here again.

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Josh Marshall

Great selection and great sales on year-round however lacks in some areas of customer service. Was told we could do returns or exchanges within 2 weeks of purchase. Was not given this opportunity and instead told they are mens pants and cannot exchange them for another size. Was also not told they were mens and unexchangable at time of purchase.

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