Kanata, Canada
45 Didsbury Rd
$$$
+1 6132875665
N/A
My mother went here to get a simple exam to figure out her prescription and a pair of glasses. Everything was completed and she was given what she needed except for the receptionist who decided to refuse to give the PD number to order the right sized pair. This information was done during the exam to determine what pair of glasses to be ordering! The file contained the information needed and is not confidential. After being on the phone requesting the PD number several times the call was ended so my mother ordered a pair fulfilling her requirements that she was given and used the previous number for PD and when the glasses arrived and she went for a second opinion to see how they measured the new optometrist gave the correct PD number which was NOT what she ordered, wasting about two weeks on delivery and time driving around because whomever was working at their desk decided to refuse information which was rightfully hers and nonconfidential AND NOT TO MENTION, right there in her file.... This is seriously disappointing as she works from home and needs the right glasses for being on a screen working all day. Definitely not dealing with these people anymore.
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My daughter had an appointment this morning to look over some glasses. We lasted about 5min in the store. The sales associate was very pushy and seemed annoyed with her tone because my daughter was trying out glasses. She kept saying \you need to determine what you want first\ I understand that with covid the extra steps of having to clean each framed that is touched must be an inconvenience for the staff BUT the POINT of trying on glasses is to find out what she likes and wants. Otherwise I would just order a pair online. Trust me, it's not easy looking for a pair of glasses that one can be happy with, it would be easier to have success on the first pair that she tries on. Glasses are expensive, it's a commitment My 21 year old daughter and I were made to feel really uncomfortable. We were looking for a pleasant mother daughter experience in your store and left feeling down.
Received my new High Definition progressive lenses. The vision is wonderful, the service i received was excellent. Thanks.
Thank you for showing me so many different glasses. Your help and knowledge was outstanding!
Shelly went all out to help me find glasses, even though I was very difficult and picky. My very very numerous no's didn't discourage her at all. Felt very well taken care of and left extremely happy. Thanks for the great service!
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