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MTN Store - Kathu Village Mall

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Kathu, South Africa

mtn.co.za
Cell phone store· Business to business service· Electronics store· Screen repair service· Telecommunications contractor· Data recovery service· Internet service provider· Store· Telecommunications service provider

MTN Store - Kathu Village Mall Reviews | Rating 2.5 out of 5 stars (7 reviews)

MTN Store - Kathu Village Mall is located in Kathu, South Africa on Shop 4, Kathu Village Mall, Cnr R380 & Hendrik Van Eck St. MTN Store - Kathu Village Mall is rated 2.5 out of 5 in the category cell phone store in South Africa.

Address

Shop 4, Kathu Village Mall, Cnr R380 & Hendrik Van Eck St

Phone

+27 838691985

Service options

In-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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A

Anja Mostert

Worst or even no customer service. Call to ask lady if they had a Samsung Galaxy Ultra in stock, she let me hold on so she could and look, which was fine. She said she had 1 in stock and I told her that she must hold it for me, I would collect it in 2 days time. I even told her which upgrade I wanted it on. She took my details and I told her that I would see her on Thursday. When I got there on Thursday she was nowhere to be seen and another person ask to help me and when I told him what I want he informed me that there wasn't such a phone in stock. So I came all the way for nothing and not even a apology, just I will phone you when we get stock again. Kathu MTN will never see me again and the personal should learn more about customer service!!!!!

L

Lorraine Oosthuizen

Took out a contract in November 2020. Still waiting for items to this day (15.01.2021). IF you are lucky enough to get hold of them by phone, they never have a clear answer.

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William De Wet

If only there was a -5 Star rating. Good signal, WORST customer service ever! I haven't received any good service from Kathu branch up to date. They make a mistake (2 times now) on your account and they don't get to the point of sorting it out. They have been busy with my current query for about two weeks, and the only response is that head office is busy sorting it out, they don't know what's going on. According to MTN Customer Care, they should be able to correct the mistake within the store. It usually goes like this: 1) Sorry sir, we will call you back. 2) They NEVER call back. 3) You call them back and get the unfriendly tone because how dare I phone them back. 4) With that you get the same answer as usual: We will call you back. And then the whole sycle starts over. When you go to another store, they just say: call 135 and sort it out. Every time there is a different excuse.

R

Romeo Williams

I’m giving mtn Kathu a 5 stare rating because of the friendliness ,people skills and the service you get from the manager .she will do anything to help you and make you happy as a customer. I’m going for my fourth contract and still getting good service .

V

Vanessa Reinecke

Asked for help with a cover and screen protecter for 2 phones. Sales person informed us that they do not have covers for that make after I didnt even complete my sentence in witch make we wanted. As we walked out saw the cover we were looking for. I asked her why she told me there was no stock... The only answer she gave me is a blank look with a dont care smile! I wil never go to MTN kathu again.

N

Neill Campbell

Terrible Terrible customer service worst ever If only there was a 0 rating

C

Chad Crouch

So far so good.

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