Katunayake, Sri Lanka
Canada Friendship Rd
N/A
+94 114377311
Casons Travel Counter Provide 24/7 Service. Best Travel and Tour Operator,A Wonderful Service is provided From Their Counter, Thanks Casons
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we booked a car for 8 pm, when we arrived at 7.45 we were told to wait 10 minutes. we have been waiting for more than an hour and stil dont see a car
Booked a car for 12 days. Car was not great. Still managed it through out the trip. Representative sends message at 4 AM in the morning asking when we would come to airport for return. Our group was charged for the extra mileage and when requested to debit it from our refundable deposit it was rejected and I had to pay it by cash (incurred currency exchange charges). The person who collected the money didn't even reveal his name and took of the ID card. Managed to get it record in my receipt. Finally when the deposit was returned they still debited the amount for extra mileage and when information was requested there is no proper response. Really disappointed !! Two stars only for the ease of booking.
These people they don't know how to calculate days, they count 1 day as Calendar day that means if you rent today 10 pm gotta return by same day before 12am. ( Within 2 hours) therefore they ripoff people. It's common sense when you hire a car, one day means 24 hours NOT CALENDAR DAY. I'm asking this people think fairly have a look what other countries are doing.
I called them to book for a vehicle the person who answered the phone was talking to the other person while I was still on the call and was on a rush in hanging up the the call. Said would call me back but till this min didn't get a call. Worse I would say....
On my arrival in Lanka I needed a car to go directly to Arugumbay. I was impressed with Casons counter at airport. I got a real comfortable vehicle for an amazing rate. The staff were friendly and advised on the journey. The cool spots etc..I would recommend all to pick up vehicle directly from airport as it's so hassle free. Well done Casons for a super service. ..
We rent a car and we don't like the servise.
I rented the toyota Aqua hybrid upon arrival, which was an upgrade (no extra cost) from the one requested online (Perodua Viva Elite 2010) overall my trip around the island was good in this car. The car never broke down during the trip so i never used their 24 hrs service. The hire company gave me back the deposit of 200 ( since i did not scratch or damage the car in any way) and the process was smooth. Thanks
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