Paul Farley
Well, I truly tried and tried to give Clay, Kay and Kay jr. a chance to Right their mistakes and earn our business, to No avail....The 1st problem occurred when I took drawings, dimensions and specs of a custom master bathroom set of cabinets. The price for 4 cabinets was over 3,500, so we discussed options, and worked out a fair midpoint of 2800; Still more than I expected. But, since the largest cabinet was a 96” tall , 4-door custom cabinet, I accepted it. It took 2 weeks longer than they told me it would take, And the Tall, custom cabinet was Not made correctly, And It was Damaged in Shipping!! Shipping; Wait, I thought you made Custom cabinets??!! Not to mention, after waiting all this time, I had to build a front for the cabinet myself to install it. Later, I discovered that they Didn’t make the cabinets in house, instead they ordered them from China, Korea, or wherever else knock-offs are mass-produced....Hence the lack of concern for my drawings and specs!! The Master bathroom looks Awesome, But I wish they had Listened & made the cabinets as Ordered.
I also send folks to them A lot; my sister, my father and several other contractors, I have directed to Kay & Sons for cabinetry....NOT ANY MORE!
Yesterday, after I called ahead to ask them if they could fabricate 3 drawers for a fix-n-flip house my wife is finishing, I stopped in to drop off the old drawers that were falling apart, so they had dimensions, etc. However, they told me they weren’t accepting Smaller jobs right Now!! I have built homes and purchased full kitchens and bathroom cabinets from them in the past! I have always spoken highly of Kay and Sons, almost 20years, but I will No longer be using their service, and Certainly will Not refer folks to Use Kay & Sons.
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