Keizer, United States
5159 River Rd N
N/A
+15033908267
I only tan for vacations or special occasions. And with my wedding coming up, I went in yesterday to purchase a monthly package. The gal working was very helpful and friendly - even over the phone before I showed up. She was also nice enough to let me know that they offer wedding discounts (as long as you bring in a wedding invitation as proof). Only complaint, which is minor, is that I was required to buy eye protection (which I understand) but I was never told how much the protection was before she rang me up.
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I called in advance to see if they had any really good tanning beds like my gym has which I described and let the girl know on the phone June 19th that ours go up to 10 and 12 minutes max and work amazing. Also, that it comes with the membership, but I told her the amount of money I had & she said they did. I get there & I get put in a bed that didn't even get hot! I got done & noticed absolutely NO change. I talked to the girl behind the desk (apparently a different one than who I spoke with earlier) and told her that I wanted my money back. She called the owner, or manager, and spoke with her, but the owner didn't even ask to speak to me...another point against them. Not only was I misinformed, but also not accommodated. After numerous attempts of contacting the owner to no avail, it makes me wonder why I'm being avoided. I have also explained that I am a truck driver who is on the road ALL THE TIME without any internet service, so sending an email is out of the question for me, as a customer. I just NOW got home after being on the road for almost 4 months straight, so it would be nice to just get my money back. As a previous successful business owner of about 15 years, I think I know a little something about good business. The way this is, rather is NOT, being handled, and handled to customer satisfaction, is bad business.
I have been with Bronze Planet for close to 10 years and the experience has always been pleasant. The employees are polite and helpful. I like the specials they have every month because there is something for everyone. Most places that have specials just have one special and they do not always appeal to everyone. I also enjoy the variety of beds, lotions, and services they have to offer.
Bronze Planet Tanning is such a great and friendly place. I always choose they guys over tan republic because I don't feel like I am getting judged. Which makes me feel good because I don't tan often. Plus you guys are always having great deals and days were free tans are offered. Its great! I wish there was more places like you guys around!
Sam is Amazing... Both professional and personal attention.. whitening teeth and a attitude adjustment in the big guy tanning bed.. Thank you for everything you do for me and Keizer customer ..great customer service .. Even if your not a Tanner there's other products for Men and Women.
There is a Tan Republic 3 blocks from my house but I don't think twice about making a 10 minute trip to the nearest Bronze Planet location because the quality of beds and SERVICE is completely worth it. I've tanned here for 2 1/2 years now and have never had a bad experience. Great prices, always clean, and awesome customer service. Check them out, you won't be disappointed!
I just recently visited Bronze Planet for the first time. I am new to tanning and I went in with a lot of questions. The staff was so friendly and helpful. They were very knowledgeable about the beds and equipment. I felt ver comfortable and had a great experience. I will definitely go back.
My experience was great until I tried to redeem a deal for tanning for a month for 10. At first I was told by an employee that I should buy it online because it was a good deal but after I did so and tried to use it, the owner told me rather rudely that I couldn't use it since I had come in once with a free coupon. I did not appreciate how inflexible he was especially since I had been given wrong information. If it hadn't been for that little incident, I would really like it there. The employees (besides the owner) are very friendly and helpful and the beds are nice and clean.
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