Keller, United States
242 Rufe Snow Dr #120
N/A
+1 6825938288
Kerbside pickupNo-contact deliveryDeliveryIn-store pick-upIn-store shoppingTakeawayDine-in
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
I ordered a cookie cake over the phone and set pick up for Saturday. I go in to pick up the cake and it is not there. The owner then realizes the date was written down wrong! She apologized and asked if I could wait 30 minutes and they would have it ready. I said I would be back in an hour. She then offered to deliver the cake directly to my house to correct the error! That is awesome customer service! I appreciate the going the extra mile to make it right. I will be going to them for all of my cookie cake needs. The cake was delicious! Keep up the great work!
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I went here for a last minute Christmas gift. The owner of the store was polite and very helpful. This particular day they had a special buy 12 for 12.00. She was out of one of the flavors I wanted but had no problem making some for me. She is right in front of a movie theater so go there first to sneak a sweet treat for the movie. The chocolate chip pecan is my favorite. What I also did not know is they offer a delivery service similar to Tiffs Treats and the Nestle cookies are better in my opinion.
Great customer service! I’m really amazed by the two girls working today 4/13/2021 that’s what I call customer service one of them which I don’t remember her name opened the door on my way out I will visit again!!! High five girls
kate and rivers were supper helpful!!! there were so many options and the cookies were so fresh and warm. i got chocolate chip and m&m and they were busting. kate and rivers were the sweetest and were super professional. (rivers blonde hair & kate brown hair)
Stacy is so awesome and amazing. Shes the owner of this amazing place and I'm glad I stopped in again. Theres this super cute mustard and red set outside for patio desserts. The inside is huge for hosting Birthday parties, events, and Valentines Day. When you che k in on yelp, you get a #FREE cookie and they are delish. What you need to try, is the coffee. I had 2 cups black and didnt even think about sugar or cream. It's a differnt type of coffee and it's only 1. Im so excited that they will now be hosting a coffee meetup the last Wednesday of the month with some amazing creatives. Check out the instagrammable wall frames. I'm so excited for what Nestle is bringing to the heart of Keller. Food, sweets, and drinks. Come by,located right in from of the movie house! Anyone know where she can get a Keller Jersey?
Sent my brother in to pickup our online order after we waited 20 minutes. To my brother’s surprise, there was only one poor lady working and managing the whole place. So our order wasn’t ready as she hadn’t seen it until he came in. He had to wait another 20 minutes for our order, as the lady was juggling uber eats/door dash orders, the phone ringing, another group coming in, while making our order at the same time. But I get that these things can happen sometimes, we’ll try again another day.
This was my first visit to Nestlé. I don't remember the lady's name but she was very helpful. Looking forward to going back real soon.
The owner is so sweet. The lunch was absolutely delicious and the cookies to die for. Will definitely be getting lunch and snacks again.
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