Keller, United States
1445 S Main St
N/A
+1 8173372577
We are very happy with our purchase! Marie was very helpful in picking out our play set by listening to what we were saying rather than trying to sell us what she wanted us to buy. It was also nice that they allowed our son to play on the displayed playgrounds, he had a blast! The gentleman who installed it was very kind and worked efficiently and our son was able to see it when he got home from daycare and was super excited! Setting up install day/time was easy and they were on time with their appointment. Thank you Tree Frogs for helping us!
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I purchased my swing set from Tree Frogs in Keller. Marie was very helpful and due to high demand , I waited about 2 months for it to come back in stock. I received it 1 month ago and after 2 weeks of use , the ladder has split ! I Informed Marie and sent photos . She said she would forward to corporate . I waited a few days and no response . I proceeded to call corporate myself , and the gentleman who answered was NOT helpful and dismissive. I gave him my name , phone number , order number and explained to him that we cannot use the ladder because it’s spilt in half! My son fell from it . Fast forward to almost 3 weeks later , still have not heard from Tree Frogs in Keller or Corporate . I am so frustrated and feel like they are failing to provide the service they promised . Very misleading and I will not recommend this company. My kids cannot use the play set without a ladder . FYI, they are little and are super sad!
Super disappointed with our purchase. During Covid-19 pandemic we purchased a set from the Keller lot. Marie advised us that it had been a demo set on the lot and she reduced the price for us by 15% which felt like a great deal. We paid 1750 for the set and when it arrived it was very weathered. I emailed Marie about reimbursing us for the cost of some stain so that we could improve the appearance. She never responded. People think we are crazy for spending 1750 on the set we bought. It is sturdy, but looks awful. Very disappointed that she charged us so much for the set and that she was unresponsive about making it right.
Extremely happy with our purchase and the process. We went to the Keller location, and we loved that you could take a look at everything and test everything out in their showroom, We were incredibly happy with the level of service we received - Marie was amazing! Very informative, personable - she made us feel comfortable from the get go. We had Francisco and Lorenzo come out to deliver and assemble within the week - incredibly impressed with the work! They were friendly, hard working and they inspected everything when they were done. Would highly recommend Treefrog!
I searched high and low both online and throughout the DFW for a quality swing set with quick installation while staying within a very modest budget. Tree Frogs literally saved my sons' 3rd & 5th birthday party by delivering just that. A brilliant Black Friday sale kept me within our budget and the installation price was incredibly low. Additionally, Maria with the Keller office was so helpful, courteous, and patient - ensuring that the set was installed almost right away. ALSO the installation crew was amazing. Gabriel gave me all the info that I needed in advance, and then the installers were wonderful. They had the set build in less than 5 hours, they too were courteous and professional and all around awesome. I can't say enough good things here. I'm so glad I found Tree Frogs and I am sincerely thankful for their help in making my sons' birthday memorable!!!
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