Kelowna, Canada
1620 Water St
N/A
+12507637572
Bart and his Team at Eco Clean are first class. Always going above and beyond! When I see all the other 5 star reviews on here and then a "one star" I just shake me head. Last I checked dry cleaners can't fix severely damaged clothes - anyone looking for top notch service should use these guys, Period.
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I’ve been doing my dry cleaning here for years. They are hands down the best in town. Everything always comes out clean and wrinkle free and their customer service is amazing.
The first time I used them the collar of my Hugo Boss shirt was torn/ripped along the crease of the collar when I got it back. I informed Eco-Clean but they basically denied it being their fault. Still, I gave them the benefit of the doubt and on my next visit I took in 12 shirts. So far I've tried on 3 shirts, and two of them were shrunk. One to the point where it's now unwearable. The other I just need to roll the sleeves. They said, they'd give me a credit (of how much I'm unsure), but having 25% of my clothes now ruined by them, I doubt very much that I'll be returning. The staff was friendly though, so I've given them two stars opposed to just one to reflect that.
No mechanism to handle brokem system. Step back to look at if there's any decency left
My clothes returned to me smelling like cigarette smoke. Two sweaters came back with many holes. They refused to give me any money back to re-clean my clothes or pay for repairs to my sweaters. I went to the spall location many times to ask to speak to a manager but no one called to rectify the situation. Don't go to this location.
Staff is friendly and efficient. The lightly stained garment, white polyester blazer, that I took in for dry cleaning came back with all stains removed. Great price. I will definitely use this dry cleaner again.
I love this place. I’ve been a loyal customer for many years and I can’t say enough about them. The owners are amazing, and every interaction I’ve ever had with them and their staff has been so great.
Wow! Amazing service. Needed my wedding dress for a post wedding photo shoot and realized the night before that it was covered in stains from our wedding! Wine, dirt, you name it! We called Eco the next morning and they had my dress looking spotless in just one day. Thank you Eco!
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