Kelowna, Canada
1876 Cooper Rd #132
N/A
+12507626468
I discovered Findlay’s just over a year ago. When you find a store that offers superb customer service you just stay with them. I’m always greeted with a smile and a big hello. If I need to special order anything there’s never a problem. On the phone with Lori, Linda, or Stan the conversation is always friendly and helpful. Did I say I’ve purchased three machines in this past year? Endless lessons, and endless questions answered. Customer service just doesn’t get any better than this. Thank you for being a great place to shop for my favourite hobby, Findlay’s!
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Great shop and honest owners. After calling for a part it was labeled with a different price than quoted, but they honored the price and was kind and very accomodating. Great little shop with lots of variety and stock!
We have dealt with Lori for many years and have always been pleased with their service. They are the only ones I recommend when asked where I buy my machines, and have them serviced. Have never been disappointed.
I had to write this review - I don't do very many, but when someone goes above and beyond the call to help you - well you just have to say something. Lori is awesome!! I have not met her personally yet - we just spoke several times over the phone because I live out of town. BUT she was AWESOME. The store was busy but she was so good at getting back to me so she could look after the customers that were there. She listened and helped me make a tough decision on which sewing machine would fit my desires. I ended up purchasing one - sight unseen. I have a friend picking it up for me and bringing it to me in a couple of weeks. I am so excited and so happy that Lori took the time to help me \land the plane\ so to speak. Thank you Lori!! I am looking forward to meeting you in person next time I get to Kelowna. :o) I totally recommend you check out this store if you are looking to buy a machine! New or used!!!
I have to apologize to Lori. There was a huge missunderstanding. I did not realize she was working behind the desk, on the phone, computer and who knows where else on my behalf. This lady really does care about her customers and tries her hardest for us. Thank you. Also to Stan who has worked many hours on my machine. It has been a long process for all of us in a most unusual, difficult situation. When quilting has become such an important part of one's life and recovery from difficult circumstances it is difficult when that is taken away. No fault of mine, or Lori or Stan but they got the brunt of my frustration. Sorry again. As a post note, maybe in the future some communication would be good. Just a text, every couple weeks would have been nice. I truly did not know. How could I?
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