Kelowna, Canada
150 Hollywood Rd S #13
N/A
+12364203567
I have shopped here in the past and always received great customer service until my last visit which was the day after black Friday. I was in the store with a coworker looking for shoes for work. I advised the clerk that a friend had purchased shoes the day before and got a great price. The clerk argued with me saying that they had no such prices. I left the store and will not return.
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Great quality shoes. Always helpful and pleasant staff. A favorite stop when in Kelowna. Well worth the drive from Armstrong.
Absolutely disgraceful treatment. Will never shop here again. Owner is welcome to pm me to discuss.
My first time here was 5 weeks ago. It was very busy in the store and I get that. Staff tried to attend to me but I ended up helping myself more. I ended up deciding on a pair of shoes but they were sold out in my size. The first Lady said it would only take a week to get them in, another lady said two weeks. I was confused by this but ordered the shoes anyway. It's been 5 weeks now and nobody has bothered to call me (I live on the opposite end of town and I don't frequent the area.) I feel like a customer they didn't care about. I gave up while waiting and went to another store buy shoes for work. Super disappointed, don't think I'll be back here anytime soon.
Best shoes we have bought. Don't have the foot aches as with cheaper brands
Beautiful store .poor customer service..2 clerks were assembling a stand .neither asked if I needed help. I had to get the ladder and climb up to reach my size twice. No one came to assist me until I started to walk around the store carrying the shoes I had chosen to purchase. Very disappointing.
Love this store! Great quality shoes and staff who are helpful and knowledgeable. I first visited when I was searching for shoes to help with my plantar fasciitis and they recommended a few pairs that felt like heaven on my feet. Now going back for my third pair from them.
My mother and I came to the store looking around. My mother tried on shoes and one lady in hers 60s was being very passive aggressive and rude because my mom asked a few questions about her sandals. She was like “if you don’t like them its simple you don’t need buy them” and walked away. I have never experience such poor and classless customer service. We walked out and will NEVER go again.
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