HSBC Bank

RB

BEWARE !!!, We had a valid complaint which the Branch Manager investigated and was then passed to the HSBCs Ombudsman. We have documented proof from these individuals both the Branch Manager and the HSBCs Ombudsman that they repeatedly gave wrongful information to ourselves during the time we were trying to sell our home. These individuals also gave wrongful information in documents to our lawyers. During an investigation by the OBSI (Office Of Banking Services & Investments) the HSBCs own Ombudsman gave wrongful information in a document to cover up their mistakes. Hugely wrongful information stated in documents ! How can this be ? from two of the highest level staff !! .How can a LOC (line of credit) be secured as we were repeatedly told for over 18 months by these people above preventing us from selling our home and then its NOT secured !. Had we been told the truth that the LOC was NOT secured we could have sold and carried on dealing with the LOC issue through a lawyer rather than be continuously told if we sell our house the LOC had to paid down as its a secured obligation that we know now was wrongful and misleading.This matter is being investigated further by other regulators and the FCAC (The Financial Consumer Agency Of Canada) and also the OBSI are reopening their initial investigation to look at the lies / wrongful information that was forwarded to the investigator. Please take care with this bank as they will give wrongful information to cover mistakes at your cost !!!.

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