Kelowna, Canada
1125 Bernard Ave #103
N/A
+1 2504691600
Wheelchair-accessible entrance
Update... Had a really good conversation with sebastion (owner) about the incident. I it's been resolved. I used the iPad this morning, works amazing. He's updated his stars from 3 to 5 High note, the owner was awesome (5 stars) down note the worker (1 star) I picked up my item from was so freaked out over my mask exemption his behaviour caused me enough concern to never want to return. I'll be looking for an alternate shop if I need work done
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A few weeks ago (late July) I bought a iPhone 8. I called Kelowna Cell Repair b-e-f-o-r-e going and asked about tempered glass screen protectors and was quoted 20 tax installed. I went to their store within 1/2 hour, had it installed and while there also bought a case for it. All said and done I spent over 50 and left happy... I went back for another 8 screen protector a few days later, but I was told its 25 tax this time ... I explained how I had just paid 20 few days ago, and that I also bought a case the last time and they said it was \discounted\ BECAUSE I bought the case. I explained that I had called AHEAD last time and was quoted 20 over the phone BEFORE going and them even knowing I was buying the case. But they insisted 25... I decided to leave and take my business elsewhere that day. ETA: After reading their reply to my original review I decided to take them up on their offer of a \free\ screen protector. This time I had an iPhone X I just bought. They honoured their promise and installed it free of charge. After discussing about what happened the last time it turns out their price is 25 for plus-sized phones and I was quoted wrong during my initial call. I'm glad I gave them another chance and will go back if I need anything else for my phones.
Amazing service... called to see if they had a small random piece for the chip of an i phone 6. Of course they did and were happy to help me out. This chip holder made all the difference in the world for a client to be able to talk to his supports. They were so kind and gracious they donated the part to help someone have connection.. Way to go...you are knowledgeable, kind, wonderful, beyond professional. I thank you for your help in what may appear as a small gesture and yet what was so big in someones life..
Excellent service!! The home button on my iPhone 8 was making a rattling noise when pressed. It’s was just some screws needed to be tightened, but I didn’t have the tools or confidence to do it myself. Gave my phone to them and it was fixed in minutes. For such a small quick fix, it was free of charge!! Definitely recommend this place.
Excellent customer service. A bit of a charger had gotten stuck inside my phone. I think it was maybe Trent(?) that quickly fixed it and we were on our way. I’ve been going to them for years and the customer service has always been super.
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