Kelowna, Canada
1350B Water St
N/A
+1 2508622469
I’m not sure why the rating is 3.7 ... it’s too bad because we almost didn’t rent from here just because of that. Everything worked well and was priced better than anywhere else. I know because I called everywhere in the Okanagan for this particular weekend all were either sold out or I felt the cost was not justified. Rent a boat is attached to the Delta Grand facing the yacht club. Very convenient location, and free parking on weekends in the library parkade which is a 3 min walk. Upon arrival we filled out the standard paperwork, then headed down to their own private dock. I liked that they had their own and you didn’t have to mess around at the public dock it is very busy there! I can’t remember his name the guy who was in the military in Croatia super nice and very chatty liked his mutual love for our country went over the boat with us. My husband has a licence so didn’t need much explaining. Mostly just going over the boat noting any damage so we aren’t held responsible when we come back. He encouraged us to take pictures or a video which I did. Normal type of wear and tear from use over the season was the only damage but best to make note so there are no surprises if he wasn’t there upon drop off, which he wasn’t so it was just peace of mind. Out on the water we all had a blast 7 of us. Bluetooth wasn’t working for music but we still had the radio. If your renting a tube I would recommend getting the 3 seat biscuit with back rest. We went with the 2 seater lie down and wished we hadn’t. They recommend it because of how many on board the 3 person wouldn’t perform as well. But it would have been better than all the face spray due to an attachment close to the 2 seater tube. I think we would have spent more time on it if there wasn’t so much water up the nose. I probably should have asked for a refund on the tube rental. All in all a great time on the water! The rental was 509 then add in all the extras, tax, gas, insurance and tube total came to 700.
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This place deserves a score of 0/5 - not even 1 star. There is a very rude girl placed in charge of customer service. She’s extremely unprofessional. I wish I knew her name. The rest of the team are professional; however, this rude girl is placed in a customer service role and is in fact the one interacting with customers the most such as collecting payments, giving out the forms to fill out, and so on. I’ve never written such review for anyone. However, I really feel bad for the owner of this business, as this girl is ruining the reputation. I suggest the owner of this business to retrain all employees on their customer service skill set and take disciplinary action if this girl doesn’t behave. Sorry for the bad review. You will need to know this to grow your business in future.
Doug was very accommodating and friendly. Would highly recommend them for boat rentals. He definitely went above and beyond and even gave me a handful of snacks when I mentioned I was hungry and hadn’t eaten lunch!
Awesome service! Jetskis was so fun and everyone that helped us was super professional. Highly recommend.
PLEASE DO NOT RENT FROM HERE. woke up the day of the boat rental and was experiencing covid-like flu symptoms. As per guidelines, I decided to remain in my room with my travelling friends in order to prevent the spread. However they were adamant that they would charge 250 dollars for cancelation fee. As students with little disposable income, i told her if the fee was that large, it l would not be worth canceling and just keeping the reservation -- however risking the spread of the infection. They claimed that they were no longer going to let me reserve the boat, even if I wanted to take it. But they would still be charging me a cancellation fee? How does that make sense.
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