Kelowna, Canada
1924 Ambrosi Rd #104
N/A
+1 8883101444
I live in Ontario and am visiting in Kelowna.I travelled with a Respironics Simply Go machine and several attachments.The most important attachment to me is the charging dock. On Sat.Dec,28/19 the charging dock quit working.I called MedPro and got their answering service. In no time at all I had a call from Edward Ferstel.He offered to bring a connector to my Son’s home and he also checked the charging dock and managed to get it working.Then he realized that I am not with MedPro in Ontario but he was kind enough to waiver the home visit charge. I cannot compliment this kind and gracious young man enough and the Company for such a fine employee. Thank you Edward. Warmly,Nancy Ansley
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I had a great experience with MedPro. During my one month trial period, they kept in regular contact, answering any and all questions and concerns regarding the CPAP machine and making adjustments to equipment settings as needed. At the end of the trial, they recommended the machine that was right for me, making me aware of all options without trying to upsell me. Would definitely recommend these guys!
This company showed up on my doorstep within a few hours of being told at respiratory dept of KGH that I will need an oxygen unit. First time I dealt with any of this, I didn’t know what to do or expect. I met Edward & Shannon from MEDPRO. One was very deceptive & the other one had no answers to my questions - she doesn’t know much. I bought an OxyGoFit which took an eternity to arrive. I had ordered an extra battery so that I could plug it in while recharging the battery that was being used. Edward never told me when I ordered the additional battery that the whole unit has to be on the charger, how deceptive is this. A battery cost 750 and when I returned the unused battery the following week Edward charged me 150. After less than 6 months usage a message came up on my machine “change columns” which cost over 300. Now what! I called Edward, he returned my call 2 weeks later. In the meantime my son went to another respiratory company and they will take care of me. Do yourself a favour STAY CLEAR OF MEDPRO AND SPECIALLY FROM EDWARD.
It's great to go to a business that appreciates their customers like Edward does at MedPro Kelowna . He really puts the customer first and that's why I recommend MedPro Kelowna and why you should go there too. Thank you Edward.
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