Kelowna, Canada
1310 Water St
N/A
+1 2508685629
Toilets
Wheelchair-accessible toilet
Emailed central reservation to book an appointment and never heard back. Couldn’t get through on a phone call. Only when I spoke to someone at the front desk did I find out it is temporarily closed. No mention of that on their website that I could find.
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Perfect! We’re staying at the hotel for my husbands conference so I decided to use my spare time for a massage. It was a 45 min relaxation massage with Courtney. I explained my issues with my neck and shoulders and they were certainly addressed! It was so amazing! The pressure was perfect, the experience fantastic. The rest of the staff were also friendly and helpful. I would highly recommend this spa!!
Great services - their tech really pay attention to details. I received a 90 min facial hands and lips treatment as well as a 60 mins massage. All were wonderful. My only complaint would be that they share their locker area with the hotel pool guests. It doesn't feel like a spa in that area... No toiletries products, no attendant cleaning this up, etc.The showers are like gym showers. They have their own resting area with different fruit waters, tea and coffee but you have to walk in your robe and slippers across the pool area to get to it. They can accommodate with a good and drink menu and order for you to have once your services are completed.
I recently came here with my Mom and Sister for a Spa day and the entire experience was excellent. Everyone was so welcoming and constantly checking in to see if we needed anything, water, tea etc. We were able to use the pool, hot tub and saunas prior to treatments which we really enjoyed. The change room is large with towels at the ready and we were provided with robes, slippers, and a key for the lockers. Brooklyn was my therapist, my facial and pedicure were incredible. The beds for facials/massage are so comfy with the cosiest blankets, and the chairs for the pedicure fully recline, so so comfortable. We also had lunch between treatments, I was surprised we were able to choose from several options for our included 'light lunch'. The salad with candied walnuts was super fresh and delicious. Highly recommend the Spa at the Grand.
We had the best couples massage of our lives at this lovely spa. A beautiful atmosphere, with masseuses that knew what they were doing. Loved having access to the indoor and outdoor pool facilities after our massage! Highly recommended.
I need a ‘me’ day and this was beyond the best decision I made! Full day of saunas, amazing food, some wine, hot tubs and one of the most relaxing facials I have ever had. My skin feels deeply cleaned, beyond fresh and completely rejuvenated! Dionne was incredibly knowledgeable and knew exactly what to do for my skin type. I would highly recommend to anyone who need a little TLC in their life!
I'm going to give this spa a 5/5 stars my partner and I went for a 4 hour spa service called "the two of us" for my birthday. It was great the massage was amazing, facial was great I fell asleep, we got pedicures, lunch included, and a couple of added drinks at a reasonable cost. My partner was equally as impressed with his experience he said he almost fell asleep at each station. The only hick-up was when we finished the massage because the massages are separate I got taken to the Sauna and he got taken to the lounge of the spa for our lunch (left at separate times so we missed each other). By the time I had enough of the sauna and went to look for him the he was finished eating and my food was cold. That was honestly the only hick-up, all of the girls were great, they made us feel relaxed and welcomed.
My mom and I were there to celebrate a birthday; the treatments (massage, facial and pedicure) were all great. We were both made to feel special the whole time we were there - greeted warmly when we arrived a bit early and then as we left a few hours later (feeling very relaxed)... when I went to get the car, Jamie escorted my mom to the lobby. The facility was very comfortable, clean, quiet and restful. I highly recommend this spa.
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