Kelowna, Canada
2076 Enterprise Way
$$$
+1 2507628306
N/A
Love how you drive your car into the warehouse. Trolleys are always available so it is easy to transfer things to and from your vehicle to the storage unit. The security lock works great. You just log in when you arrive and log out when you leave. If you forget to log in the alarm will go off when you open your storage unit door.
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(2 stars) Lacking staffs. Had to wait at least 10 minutes just to grab a medium- and small-sized moving boxes. [EDIT: 3 stars] Picking up and returning a truck was super stupid simple! Borrowed a truck for my moving and yes, they do accept Class 7 (Novice) B.C. Driver's Licence *refer to photos for proof!*
Professional help and service with a smile. not only were we rewarded for renting one of their trucks with a free month of storage, but the locks that we bought to secure it was also quite cheap. Very impressed, will recommend to others
The East Indian manager is very judgemental and stuburn headed. She won't listen to your side of things and will not compromise. She has no empathy. I was thrown out within 24 hours for being late a couple times and shutting my unit door for literally 4mins. I watched my clock it was 658 as I was at front gate leaving. I changed my shirt that's why the door was shut ( which is a rule I was unaware of) she wouldn't work with me and just kept saying no and to get my stuff out. I believe I've lost everything now. Also the bathroom was without toilet paper for 4 days
Convenient location. We rented a pickup truck so we could grab some lumber (hard to bring plywood on a bus!) And it was fairly quick and easy. Staff were a bit stuffy, didn't really explain anything which was difficult when we haven't been to this facility before and weren't sure exactly how it all.works. Also refueling the vehicle wasn't clearly explained. Overall not great customer service.. Aside from that, we may consider using their services again in the future now that we know what to expect. [Edit] Switched to one star after realizing they billed us for twice the kms than we actually used, I think the odometer on those trucks are broken or what!
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