Kemah, United States
8 11th Ave
N/A
+1 2813349880
I have been a boardwalk customer for almost 20 years , staying at least 3 time per year. On 4/11 I will never return. During booking a simple accommodation of an early check in was requested due to long drive and disabled partner. They quickly took my money at 7:30 am 260 dollars. But I had to wait until 1:00 to get the room . Trying to protect my family from COVID-19. I was still exposed to people , without mask . The desk monitors are were careless . So the question is is because I was “ African American “ my money spends the same !!
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Hotel staff was friendly and helpful, with clean rooms and a spacious environment. However being located on the boardwalk the train horn was tooting throughout the day until around 10pm. And the TV was severely limited in it's channels. As well as the lack of an elevator accessible only via the front stairs.. I give my stay here a 3.8
Super cute room. Enjoyed our stay, other than waking up to the loud train horn in the morning but it was still great overall
My husband and I stayed here 2/13/21. My only negative was that they had removed the microwave from the room d/t Covid. However, the alarm clock- remote control etc. was in the room. Clean the microwave as you would these items and not take away the convenience. I could go into depth on items that could be contaminated with droplets but unless you are replacing every single thing in the room or disinfecting after each stay each item- how would the microwave be any different? Unless you never cleaned the microwave to begin with. I was in need of a microwave for my diet and there was absolutely nothing available. The 3 stars were for the location- it is quite convenient to be staying on the boardwalk. The hotel is a bit dated as previous reviews mentioned. When at the desk- if 2 guests or more- (we got 2 large towels in our room and 2 face towels) I would suggest ask for more towels- most women use 1 for their hair and another for body. All in all- average stay. My husband and I still enjoyed. We will try to return again in the summer and give the hotel one last try.
From the time I called to book our reservation to check out we were blown away at the superior level of professionalism and service. This crew is on top of their game and we the patrons get to benefit from this team really putting themselves into this hotel. Most of us can tell when someone is just going through motions to appease their job description but this amazing team is that rarity you only find in persons that are truly invested in their craft. And yes, customer service is a craft, its an art that the majority have let fall off their marks. For a 3 star hotel they smash the others within that same tier. My wife and our 3 boys ages 7, 5 and 2 had a blast! All were keeping to the strict CDC guidelines as well by wearing masks, constantly disinfecting surfaces, to their cleaning crew emptying, sanitizing your trash outside your door with zero need for contact. The boardwalk is pretty cool too. The crew and I spent all day at the amusement park with perma grins all around. Before you book just be sure you have selected a room with the view you are looking for. We had a killer view of the whole boardwalk from the 3rd floor. We will hopefully be back once we can all breathe again. Thanks to all!!
The best place on Earth! Omg, there's too much to say about this wonderland. It's a romantic getaway for two or a fabulous family extravaganza! Either way you never have to leave. All the rides, food, live music and excitement you can handle!!! There's an on-site arcade, pizza restaurant, shops, and the Aquarium. You can take an hour yacht ride, that is TOTALLY fun. The music, food and drinks on board was well worth the price. All this is centered around the Boardwalk Inn. The staff is friendly and ALWAYS willing to make your stay pleasant. You get spoiled here. GO!
Such a beautiful hotel and so clean. Smells so good in every inch of the hotel. Amazing view of the boardwalk next to the ocean. Tons of places close by to grab food and drinks. Places to shop within walking distance
Good Zydeco Music! Good Vibes! Good Food! Come on down and join the fun!
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