Kenmore, United States
400 Kenmore Ave
N/A
+1 7163891343
The staff are very attentive. Rich E will take care of any issues you have and answer questions. I have been a customer for almost 2 yrs. Clean and it’s nice when they know your name as well. Good customer service.
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We needed a storage unit in Buffalo and I'm glad I've found this Life Storage facility. As many review has mentioned the store manager, Ron, is awesome to work with. The facility itself has a couple of advantages over other storage facilities that we've used in the past: 1) every unit is indoors, so the prices are higher than external units found in other facilities. Given the amount of \weather\ Buffalo has, having an indoor unit is imperative. 2) the customer loading area makes the whole loading/unloading process super convenient. Pull your moving truck (carefully) to the large roll-up door and you'll get to move in the comfort of protection from the elements. In general, the facility is very quiet, so don't really have to worry about fighting the crowd to access your unit.
I will first say that I managed a self storage facility for 10 years. I know what the job entails and that you have a wide spectrum of clients. The vast majority of the business is crisis driven. It is important to receptive and accommodating to all clients who come through the door. In our case, there was a passing in the family. I had the pleasure of working with Rich the facility manager for our storage needs. Even though it was 30 minutes prior to closing, Rich was welcoming from the door step and immediately empathic to our situation. He took the time to thoroughly explain things and I did not feel rushed through the transaction. As for the facility; when I ran my storage facility I was a stickler for cleanliness. The facility far exceeded my expectations. This facility is pristine starting with the office, hallways and the unit. Thank you so much Rich for the positive experience.
I love the customer service RICH give me. very helpful with all my storage needs. I love this location thanks for all your help.
I really like this place! The manager is SUPER NICE AND EXTREMELY HELPFUL. And when I fell on my knee by tripping over some stuff in my unit, he was really sweet And helped me get up. I’m not sure of his name. But thank you me. Manager! And thanks for disposing of my empty boxes! I appreciate all you do here at life storage ! You are a rockstar! THANK YOU!
Rich was very helpful with my wife and I- thank you very much !
Deli
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