Kent, United States
19717 62nd Ave S
N/A
+1 2538729911
Great customer service by Kate Rhodes, I am specialty contractor and wanted to get a quote on custom cabinet for my client. I was impressed by the product knowledge she had and the suggestions that she offered, it definitely helped my situation. Would certainly do business again, excellent work!
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Beautiful cabinets, and they came on time - but nevertheless, a deeply frustrating experience, and not worth the hassle. Our salesperson in Lakewood, made a number of mistakes, but would own up to none of them. The measurements she took of our kitchen were wildly inaccurate, both length and width. One measurement was partially understandable because 4” was later added to the wall to hide a pillar. However, her measurement was still 8” short of where it was supposed to be. We had to order an additional 1400 cabinet just to make up those few inches. On the other dimension, she was off by more than 3”, causing the contractor to have to make additional modifications along that wall. Two cabinets were specified where the doors opened back-to-back, but no front spacer was provided, so the installer had to add one and match the paint color. We ordered a set of pantry cabinets that did not come with kick panels, so the installer had to fabricate them. We had requested - in writing - a change order to make the upper corner cabinets 90 degrees rather than with a 45 degree angle. And finally, we requested actual finished panels on our island rather than painted skins. Her response to each of my concerns? No measurement mistakes were made. The installer was incompetent. The parts were all there... and no change order was ever signed. I don’t know if she was lying, incompetent, forgetful or a combination of all those things. All I know is that I will never, ever do business with this place again. And I would advise others to go elsewhere. It’s all about the sale, and once they have your money, you’re old news to them. Buyer beware.
Overall I am happy with the cabinets. What I think this company lacks is customer service. Jesse in the Kent location was great! Always timely in his responses to me. However, the gentleman in charge of overseeing installs could use a lesson. Over promised and completely under delivered. He tells you what you want to hear and never follows up. I do think Huntwood is a good company with good people and I realize its job by job but my kitchen took way too long with way too many return trips.
I have worked with Jill on several projects. Her attention to the details of the project are always so helpful. Huntwood cabinets are well made and the selection of styles and options are just what my clients need. Everyone loves their kitchens and bathrooms when all are installed!!
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