Kent, United States
6705 S 209th St Suite 105
N/A
+1 4252510225
Wheelchair-accessible entrance
Used Vortex doors for a commercial repair and the repair went great with great service. Called them back out to give me another estimate in another facility and was told via email they choose not to participate in the bid with zero explanation and kept me in the dark. After a week of no communication/response to my communication, turns out the specific tech assigned to service advisor assigned to my job does not want to complete work in my facility with no communication to me regarding why. This company lacks communication to their customers. Gave them 2 stars for the work they do perform but customer service skills brought the whole rating down.
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Vortex Doors are our go to door repair/replacement company. They are very fair in their prices and always understand that urgency is needed. Thank you very much!
We’ve hired Vortex many times over the years for commercial door and glass repairs. They’ve always provided excellent workmanship and quality materials. The staff communicate well and provide estimates, job updates, invoices in a timely manner. They occasionally have to troubleshoot unforeseen issues and are always able to diagnose and make repairs. Their technicians are reliable and professional, and we highly recommend hiring Vortex for any door or glass needs you have.
The staff is great! From the support staff in the office to the tech who work on the doors, they are all friendly and more than competent! We have a hard building to work on (6"-8" concrete walls) and they manage it easily. Can't imagine going to anyone else.
Vortex doors has been a long time client satisfying all our door and lock needs. Technicians were very professional and clean and ensure we were satisfied with everything before leaving the site. Thank you Vortex for your superior level of customer service.
We have 10 offices worldwide and Vortex Doors is our number 1 door vendor. We had a need for a new set of doors for our reception lobby in Seattle and Vortex came through for us. When one of the glass panel in the doors was shattered in the middle of the night, Vortex was there immediately to install a temporary board braced with 2x4s, and had a replacement pane installed the following week. Our company prides itself on our professionalism and we find that Vortex is on par with ours!
Vortex has been a valuable partner for us for a very long time. They have responded quickly to all service requests and make a special effort to address emergency repairs promptly.
Great people, easy to work with. Highly recommend!
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