Kettle Falls, United States
780 US-395
N/A
+1 5097386527
Wheelchair-accessible entrance
Our delivery mysteriously got changed to every 6 week's without notice our business ran out. This is how we heat our 17,000 square foot store. We called for an emergency refill two days ago. After being assured delivery was enroute yesterday....still no propane. Our store has been closed since! We will be switching to a company that doesn't play games and will actually do what they say they will do!! Used to be a good company. Amerigas bought them out and we've had nothing but problems. The person on the phone, indicated we were locked in at a lower rate and use is based on the previous year. So basically they are rationing fuel due to their increase in pricing, is my guess. Nobody can possibly be this incompetent!!
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I hate that this Goliath bought out our little local community gas company. I used to be able to talk to someone within minutes who actually knew what propane is. Now I get to sit in hold for 30-40 minutes just to get someone in a call center 3000 miles away that knows nothing about propane. All they can do is schedule a tech to come out and charge me just to ask a few simple questions. Our old local guys would've been happy to talk over the phone for free, or even stop by and check it out since they're always in this area anyways. The call center girl couldn't even tell me how much the visit was going to cost! And God forbid I needed help soon because the window was weeks away. This is a small town in NE Washington where everyone knows each other and helps each other. Amerigas effectively eliminated an entire trade from our community. They actually sent out apology letters to everyone in town and thanked us all for our patience while we FREEZE in the middle of winter. They are very proud to help us MODERNIZE our gas experience by reducing local personnel to eliminate walk in customer service and force us to do everything online (which has proven unreliable) or call and wait on hold to get NO ANSWERS. WHAT A SLAP IN THE FACE! Half of us don't even have internet, phone service is spotty at best, AND THIS IS MODERNIZED?! Do some research on the community you're about to monopolize before you expect us to be thankful. YOU REPRESENT EVERYTHING THAT HAS DRIVEN CUSTOMER SERVICE INTO THE GROUND IN THIS COUNTRY AND SHOULD BE ASHAMED TO USE "AMERICA" AS ANY PART OF YOUR NAME.
The human on the line was great! I do NOT like that I can not talk with a LOCAL person!
We were down 15 0/0 called Monday for their usual Friday delivery they said it would take up to 10 days for our delivery. I told them if they can’t deliver by this Friday I’m changing company
We bought propane from Northern Energy at a quoted price, then when we received the invoice they had added 3 additional fees. Haz mat fee, Will call fee and fuel recovery fee. An extra 24.93 in fees. This is in addition to taxes, which we expected. I would not recommend this company.
easy to work with, very helpful and cheerful.
originally agreed to two 500Gal tanks, Never got the 2nd tank installed causing us to go with out heat for 3 weeks in the middle of winter because they couldn't get up our driveway (the whole reason i wanted two 500s to prevent that issue) then when i choose to go with some one else that would give me what i wanted. It took them over a year to come pick up the tank several phone calls later always saying they will call me back and never did. They only came and got it when i threaten to drag it out into the middle of my cattle field and dump it. Id never recommend or go back to them again
Super knowledgeable people, always helpful, and considerate!
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