Chula Vista, United States
540 Auto Park Dr
N/A
+16196562700
We had a bad experience. We left our car there and for two weeks no one (whenever they answered the phone) knew what was the status of our car. They said they would call us back but never did. My son had to drive there to inquire. They told him the car would be ready the next day. No one called. By then it had been 9 days. Again we called. They said they would call back but never did. I finally left a stern message with the service manager, he called the next day and said the car was ready
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Great customer service by Fernando Hui, Oscar Pacheco and everyone I had the pleasure to meet. We love the new 2021 Kia K5!!
I use to go here for services,, but a few experiences have me going somewhere else. A few issues that would have been solved with better communication between employees and departments. I will say that oil changes were fast but I would go there for anything but that.
Jadon was super engaged with us through out the entire process and took all of our questions & requests in stride. Solid communication and very helpful. Carlos was equally great with us. I would and will send anyone looking for a new car their way!
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Deli
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