Kingston, Canada
442 Dalton Ave
N/A
+1 6135462818
Toilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
This company, all I can say is wow. This company has come to our rescue and supported our family through one of the most stressful situations. The team at CSN will forever be in our debt. The staff took the time to answer all our questions with honesty and integrity. They made us feel safe and confident while making the decision to send our vehicle to them. Even prior to making a decision to work with CSN , they didn’t hesitate to help us by giving all information that is not readily available while working with insurance companies. This company is definitely run by a family first mentality. You could tell that they were there to help not make money. Once again Kevin and team thank you from the bottom of our hearts. If anyone is looking for a collision company make CSM your first and last choice. You will not be disappointed.
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My car was sent to this location to have rust/corrosion work done that was covered under a Volkswagen warranty (2300 worth of work). While fixing my vehicle, one of the technicians broke a piece of trim on my VW. Since this broken trim was not part of the rust/corrosion warranty work (it was technician error), I was charged for this part (102) and had to pay before I received my keys. CSN claimed that this part gets weathered over time and literally \broke apart\ when it was removed. My vehicle is four years old and this piece did not have any cracks or signs of wear to it. In my opinion, this should've been considered collateral damage and a cost absorbed by the business since it was their employee that damaged my vehicle. Aside from that, they had already made 2300 from this warranty work. When Kevin took me to my vehicle, I immediately noticed that the trim around the driver's side door was not re-installed properly. Since it was closing time and a long weekend, Kevin said I would have to come back to get it fixed. At this time, I had a six-week old baby with me and I also live 1.5 hours from this location. Returning to have their work fixed was not convenient. Kevin had said they could send a technician to me, but that did not pan out. They also offered to send me to another location which was equally as far from my home in the other direction. When I went to leave the business, two lights appeared on one the dash of my vehicle, one indicating that the rear end lights were not hooked up properly. Luckily my vehicle was \safe enough\ to drive, however, I had to have another dealership hook up the lights properly and every time it rains, I have a leak through the trim around the door. It also feels like I am driving with the window down. Had I known my car would leave with further problems and costing me money for someone else's mistake, I would not have had the corrosion work done. It wasn't worth it.
Amazing service and work. Friendly, great communication throughout and they take care of all of the little things!
I can't say enough positive feedback about CSN Kingston. From the moment I first phoned to inquire about their services, I was spoken to with such professionalism. When I went for the first inspection, they new my name the moment I walked in the door. The person was waiting for me already, I didn't have to wait for them to inspect the car. Moments later I was on my way to work without being late. I was emailed within 2 days with a quote and a followup phone call to book a time. When I arrived they once again greeted me by name, had all the paperwork ready and the key to a car rental. They kept me posted on the work being done and the expected completion date. When I returned the rental car to pick up my fixed car, once again they knew my name, had all paperwork in order, minutes later I was on my way (after they walked around my car to show me the work that was done. I HIGHLY recommend this company to anyone who needs car repair.
This is the 2nd time we have brought a vehicle (2 different vehicles) to have body work done at CSN Kingston. They were suggested by our insurance company and have no regrets. They are very professional, provided updates and returned my car with the interior thoroughly cleaned. The repair looks amazing and well blended. I would not hesitate to recommend CSN Kingston.
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