Kingston, Canada
296 Princess St
$$$
+1 6137662313
N/A
No-contact deliveryDeliveryTakeawayDine-in
Good for kids
Wheelchair-accessible seating
CoffeeHealthy optionsLate-night foodSmall platesVegetarian options
ITEA is a quaint little storefront with vibrant colors and a fun drink menu. Upon arrival I noticed the proper covid protocol was put into place and the surfaces were all clean. Unfortunately despite these highlights I waited a total of 30 minutes in line and was not acknowledged when I approached the cash register, nor was I told I would be served 'in a moment'. I was very disappointed with customer service as they looked like they could care less if I was there or not. So I walked out sadly, drinkless and I feel a waste of my time. I would have used the app for pick up but they have an incomplete menu on the delivery app and I couldn't order what I wanted from them. Overall highly disappointed and I do not recommend will not be going again.
like
Friendly service with a diverse range of bubble tea flavours and toppings. Not the biggest bubble tea or topping portions but still a great treat.
I like Itea! I've only gotten the Royal earl grey milk tea with pearls, and I really like it. I would recommend trying it! The staff are always nice.
I used to work here. Their foods are awesome and bubble tea is also very promising. Their back kitchen is clean so you don’t need to worry about getting dirty food. I moved to Halifax and I miss this place. Sadly there isn’t a single place in Halifax like Itea.
chicken bento box was good expect more like a rice bento box. oknomiyaka was pretty tasty
I first went to ITEA on May 19th, 2020 and it was my first ever experience at a bubble tea shop. I went in with only a loose idea of what to expect and what I wanted (and that was a taro milk tea which was recommended to me). I went in, placed my order and was told that they were unable to complete it because they were out of some of the toppings. I didn't think to ask what I should get in the event that taro milk tea wasn't available, and I certainly didn't ask what taro milk tea was. I was worried I was going to end up with a drink that I didn't particularly like because I'm the kind of person who hates going into an establishment without knowing what I want but the young lady behind the cash was quick to offer me similar choices to what I had ordered, and I ended up getting an up-sized taro milk tea with pudding which I really enjoyed (and continue to order). A long story short the customer service was great and greatly appreciated.
The portion of bubble tea was small and the cups were flimsy compared to another tea café and so I was disappointed with that. The pork ramen had a bit of a barn smell to it but I've read that this can be a common occurrence with this type of broth. My husband didn't seem to mind heh. We ordered take-out. We'd recommend eating elsewhere just because there are better alternatives. With that said, I've only eaten here once and maybe I caught them on a bad day, so 3/5.
Great bubble tea! This is my second favorite place in town! I definitely reccomend
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