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Reliance Heating, Air Conditioning & Plumbing

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Kingston, Canada

reliancehomecomfort.com
Furnace repair service· Air conditioning contractor· Air conditioning repair service· Electrician· Furnace parts supplier· Furnace store· Heating contractor· Heating equipment supplier· HVAC contractor· Plumber

Reliance Heating, Air Conditioning & Plumbing Reviews | Rating 4.7 out of 5 stars (5 reviews)

Reliance Heating, Air Conditioning & Plumbing is located in Kingston, Canada on 745 Development Dr Unit 9. Reliance Heating, Air Conditioning & Plumbing is rated 4.7 out of 5 in the category furnace repair service in Canada.

Address

745 Development Dr Unit 9

Phone

+16135421851

Open hours

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Kirsten Walt

I have had 3 different groups of people in within 24 hours to inspect, replace and repair my hot water tank and valves. The person I talked to on the phone both times I called was polite, professional, friendly and seemed to genuinely care about the problem. The electrician, plumber and hot water tank installation crew were all great! They asked if I had any questions and went out of their way to explain things and make sure that I was comfortable. The customer service experience has been absolutely fantastic the only issue I had was that as a renter I wish they would have been able to direct bill my landlord instead of billing it my account and then get reimbursed from the landlord.

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Tracey Naysmith

We had the guys out last week to install AC for the upcoming summer season and they were awesome. While they were here we mentioned that our electrical panel was a bit of a mess from when we were doing renovations and Nick offered to come back and clean it up for us. He was here today and it looks amazing! Everyone involved was kind, courteous and professional.

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noble varghese

Furnace stopped working at -15 degrees in February 2021, Technician showed up at the exact time of appointment, checked and temporarily set the furnace back into working with spare parts he had in his truck and ordered for new Parts. When the new parts got delivered, again Technician came to replace the faulty Parts with the new one on exact appointment time. Brilliant service, we are very happy and satisfied that we had this home care protection plan through Reliance home care. A Big Thumbs up.

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cindy j

I have had such a problem with this company and lack of attention to the customer. I have made calls to this company to have a new hot water tank installed and they did not remove their old non-functioning hot water tank. I have called countless times and booked time off work via Tues and Thurs and waited for a tech s to remove. One day one tech said he can't do it by himself. I waited all day and took time off work to get this tank removed. Did this again and found the techs say they can't remove it not enough clearance in basement..I find this hard to believe we they installed the new tank. I have requested to speak to customer service and they simply say if you tank the tank out yourself we will have a team pick it up at your residence. If I could do that I would simply have taken it to scrap. Secondly I have called to get explanations on billing and they keep adding interest onto my account in a week it is been 30. I have waited on the phone to speak to billing and you get placed in a queue and wait and wait...and the department is only available from 9-5. I cannot access my on-line account as they blocked my access. I don't think that is legal and I am quite prepared to take legal action at this point. There is no customer operations manager as I repeatedly have been denied to speak to them. Also, I understand there are many unhappy customers and Reliance does not care about the customer.

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Android C

I have a tank from reliance. I had it upgraded the other week. I mean they respond fast enough. But with the price of copper watch what they do in your place. The tech who replaced my tank saw my setup and cut out a huge piece of copper pipe and replaced it with plexy. No reason to do it he just wanted the copper for scrap. He also wrecked the main line water valve to my house which is now leaking. So I have to do an emergency water shut off to my house with the city to replace the valve myself...

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