Kirkwood, United States
10160 Manchester Rd
N/A
+13144031053
I like these guys. They have always been fair with prices and pretty quick work. Most of the other auto shops in the area will not treat you this good.
like
This location is one of the great ones. They get your problems solved. Jim that works up front is one of the best in the business he's been around cars and auto repair his whole life and it shows with his knowledge. They always take great care of my vehicle's when they are there. Kimberly is awesome also.
Ryan manages the store and really takes care of you as a customer. They do great work there. I made my appointment and everything was completed on time as promised.
Ajay and Jeremy at Firestone are the epitome of good customer service. My engine coolant light was on and they helped me immediately. I will definitely be coming back here!
A tire I bought from Firestone was not keeping air so since I did not have an appointment I took the tire off myself and dropped it off. They said the wait would be a few hours so I picked it up the next day. I was told to bring my car around and they will put it in my trunk. I asked them to put it on my Jeep. I was told I'd be a few hours. It took me 15 minutes to take the tire off and put on a donut. It would have taken them less. I received a customer service survey email the next day. I normally don't fill then out but I did. I just felt upset with the customer service. Most companies want to know. The survey said I would receive a call in 24 to 48 hours. A week later and no call. I did the survey again and a week later no call. So it is obvious to me they saw my complaint but have no intention of contacting me. The only thing one can do is share their experiences on review sites. This is a terrible location. I have had good experiences at the South County shop though.
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