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Suntrup Ford - Kirkwood

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Kirkwood, United States

suntrupfordkirkwood.com
Ford dealer· Auto repair shop· Used car dealer· Car dealer

Suntrup Ford - Kirkwood Reviews | Rating 4.2 out of 5 stars (5 reviews)

Suntrup Ford - Kirkwood is located in Kirkwood, United States on 10340 Manchester Rd. Suntrup Ford - Kirkwood is rated 4.2 out of 5 in the category ford dealer in United States.

Address

10340 Manchester Rd

Phone

+1 3148229300

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Oil changeRepair services

Open hours

...
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F

Finns!

I stumbled onto the New Ford Mustang Mach-E today at a doctors office parking lot. These look to be the manufacturer testing vehicles. Ive got to say I love the way they look. My wife had her heart set on a Model Y, but she said she could drive one of these. It will come down to the software and EV tax credit as our deciding points. We'll be the first to test drive one when they arrive at dealerships!

A

Alex Rest

I had a great experience with Matt and the entire team at Suntrup Ford! The entire process was really smooth. Come see this guy if you’re looking for a new ride!

K

kathlee lamacchia

Had a Ford Recall service appointment this AM 11/18/20 for my 2015 Ford Fiesta. My first time at this dealership. WAS VERY PLEASED! Everything was explained 100%. Had a lovely area to wait, all the employees were very nice, helpful & friendly. Everyone used caution, a mask that was properly on their face, hand sanitizer throughout the service area, show room & office area's. One employee, wearing a mask properly, wiped down the waiting area coffee bar. When you have employees that work together to stay apart, then you have great employees. Everyone kept their distance.

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Ryan

2 stars is overly generous as this location has no concept of call backs and how to accomplish them. Nevermind the completely unprofessional \service rep\ named Chad who spoke down to my mother-in-law and generally dismissed anything she had to say regarding a very easy warranty issue. He had several hours to follow-up with the warranty company, that day, about handling our issue and instead, left work hours early. When called and asked about the progress of the claim the next day, we were informed that it had not been submitted. Then, it was rejected because he was incapable of listening to a simple narrative and submitted the wrong information. All the while being condescending and snarky. It wasn't until we demanded, several times, to speak to someone higher up who knew what they were doing and eventually requesting to speak to the owner, did something finally get accomplished. Then, we had the pleasure of dealing with Chad's manager, Collette who was just as unprofessional. Wouldn't return phone calls and avoiding the issues. The final manager we worked with was Tiffany, who was phenomenal, and she was able to sort everything else out. Lo and behold! It was a very easy warranty issue that could have been completed within a few days instead of wasting a week! We are all in the market for new vehicles and would never think of buying one from these people.

A

Alicia Matson

These people are fantastic. I can't say enough about how awesome my experiences have been with so many of them. They repaired my old car, got me the perfect new car, and I have never been so satisfied with any dealership like I have with this one. I especially can't even express my gratitude enough for Mike, Tammy, Scott, Alex, Dave, and Matt. Their service department, body shop, and sales team are all amazing. Thank you so very much, guys. I will forever be in your debt and will continue to recommend you to others.

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