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LensCrafters

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Kissimmee, United States

local.lenscrafters.com
Eye care center· Contact lenses supplier· Optician· Optometrist· Sunglasses store

LensCrafters Reviews | Rating 4.1 out of 5 stars (5 reviews)

LensCrafters is located in Kissimmee, United States on 3272 N John Young Pkwy Spc H-17. LensCrafters is rated 4.1 out of 5 in the category eye care center in United States.

Address

3272 N John Young Pkwy Spc H-17

Phone

+1 4075180071

Amenities

Toilets

Accessibility

Wheelchair-accessible toilet

Open hours

...
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E

Erica Haglund

I looked online, and after seeing LensCrafters offered 30% discount to AAA members, I booked a vision and contact exam. I called the store to verify they offered the discount. They let me know they didn't honor the AAA discount, and I let them know I was concerned since it was on their site. I said I'd like to cancel my appointment since they didn't offer the pricing. The lady I spoke to offered to talk to the doctor to see if they would honor it one time only in lieu of me canceling. She called back to tell me I actually had a better deal with Eye Med, a vision insurance package I had. With that, it would only be 50 for the exam I had booked for contacts and glasses. Fast forward to the day I had my appointment, February 22nd. I arrived and I was told my total would be 95. 50 for refraction and 45 for the contact fitting portion. I said I was confused since we spoke on the phone and I was told my copay was 50. 95 vs the 30% off the full cost of 140 is 98; it's essentially the same price. She said she's sorry she made a mistake, but she cannot honor the price she told me on the phone because she needs to correct her mistake. She cannot tell the doctor she made the mistake. I told her to cancel my appointment, and I left. I will not be back, and I will be entrusting my vision health to other vision providers in the future.

E

Elliane Sutton

Excellent service, fast and friendly.

B

Bethany Dettmer

Arrived to my sons contact lens fitting appointment only to be informed that due to COVID they can’t do the appointment face to face. It’s almost March 2021!!!! Kind of hard to do this over the phone! Don’t waste your time here. Don’t give your hard earned money to businesses who won’t operate. Meanwhile many businesses are being forced to close in other states and would gladly take the business! Nonsense!

J

Joe Radz

When I saw 2.5 stars for this location, I expected dismal attention and service. But in my experience, this place gets 5 stars! The salesperson named Shanen was quickly prompt, expertly efficient, and totally professional. I was in and out the front door in 10 minutes! She’s the BEST and don’t listen to any low-level reviews!

B

Bob Monica

After supporting Lenscrafters as my primary eye care company for years, I have decided to never return following my experience at this location. During the virus they made people unnecessarily stand outside in the Florida heat for extended periods when there was lots of safe distancing areas inside. No seating. No offer of water. No consideration. I finally got inside for an adjustment to my Lenscrafters specs only to be treated carelessly by the delicate flower of a guy who helped me. No thanks. Lots of other choices.

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