Kissimmee, United States
1200 E Carroll St
N/A
+1 4078473582
I had them quote and install an above-ground propane tank for a spa heater on a new pool build. They did what they said they were going to do, for the amount they quoted, and on a reasonable schedule. The only thing that was a little weird was how the billing came in, which was invoiced different than the original quote, but it all worked out to the same amount, so no big deal, just a little confusing. Any time I called to clear things up or get work scheduled, they were very friendly and very helpful. In my experience working with this company, I'd recommend them.
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I can't say enough about Suburban Propane. Since we started working with them almost a year ago, their team has been incredibly responsive and transparent. Just this morning, we notified them that our tank had accidentally run bone dry. Our regular delivery day is in four days. Their team worked some magic and had a truck at our home within an hour. Thank you Alex & Nancy. We can't tell you how much we appreciate it.
I just want to commend and recognize one of your employees, Marie ( ? ), for delivering one of the most satisfying, top notch, the way it should be done customer service experiences that I have ever had. I had an issue about my billing and was ashamedly not on my best behavior when I called in. Yet despite my being extremely disagreeable and looking to take my bad day out on somebody, Marie maintained her coolness and professionalism. It was a classic RIO response. - Repeat the problem with empathy. - Isolate the problem to make sure that any other issues get addressed as well. - Overcome the problem. She took the time, trouble and effort to understand my problem, explain to me in a clear and respectful manner why it was so, and present a list of options that were available to me to select what I thought would be best for my situation. She even gave me a recipe for a better sauce for my meat loaf. Afterwards I tried to apologize for my unpleasantness, but she brushed it off with such grace so that I wouldn't feel bad. She also followed up with me that day to ensure that everything was okay, or if any other issues had arisen. Like I said, top notch. I also know that losing my account would not have affected your bottom line that much. But solely due to her actions, that won't be an issue. Thank you again, Marie, for a job well done !!! Eddie Saunders
Nothing but good things to say about them. The office was great, the install team was great and the continued service is great. Thanks
I called trying to purchase 100 of gas because my gas ran out and at first they said yes then they said that I had to fill the entire tank I told them that I could not afford to fill the whole tank that I have been going true hard times and they said that they could not help me. Thank you for leaving me and my family without any way to cook. Update 10/15/2020 Someone with a heart at the corporate office decided to help us out and sell us less than a full tank, my family and I are great full for this.
Deli
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